The Art Of Hospitality - podcast cover

The Art Of Hospitality

The Art Of Hospitality Podcastartofhospitalitypodcast.com
The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.
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Episodes

Operator Series: These Vacation Rental Managers Are THE AI Pioneers (With JJ King, Jack Zoppa, Jacob Mueller)

We're joined by an all-star cast from all over the US to talk AI, practical use-cases and growth in tooling that is going to move the needle. JJ King, Jack Zoppa and Jacob Mueller join us to each give one example of how they're using AI in their business spanning hiring, reviews, brand rep and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell JJ King Beachside Vacation Rentals Jack Zoppa Haven Vacation Rentals Jacob Mueller Renjoy...

May 13, 20261 hrEp. 176

The Vacation Rental Data God Is Back With An Update (With Jamie Lane)

We're joined by a favorite guest, Jamie Lane of Airdna to talk all things q1 2026 wrap up, World Cup demand, reading data the right way, how AI is impacting the AirDNA product, future-looking tips for vacation rental managers and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jamie Lane AirDNA...

May 06, 202647 minEp. 175

Operator Series: Winning In The Midwest With The Right Team (With Michael Friedman)

We're pumped to welcome Michael Friedman, Chief Executive Officer of Simple Life Rentals onto the show to talk all things AI, growth, team, profitability, smart homeowner marketing that works, where we're headed into 2026 and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Michael Friedman Simple Life Rentals...

Apr 29, 202657 minEp. 174

Everything Is Changing And It Brought This Exec Out Of Retirement (With John Suzuki)

We're thrilled to welcome John Suzuki - industry LEGEND - to the podcast to talk all things AI, the future, retirement (and then un-retirement), platforms, young professionals interacting with AI and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell John Suzuki Finding Better Podcast American Grit Book Staylist...

Apr 15, 202643 minEp. 170

Operator Series: So, What's Up With Fairly? (With CJ Johnson)

Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We're thrilled to welcome CJ Johnson, Regional Director at Fairly to talk all things about Fairly! We learn how many properties they have (hint: it's already over 1,000 in just over 12~ months), where they are seeing growth, what makes their model unique vs Vacasa/other PMs, ho...

Apr 08, 202656 minEp. 172

Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)

Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We are super lucky to have Doug Truitt, Senior Director of Channel Optimization at VTrips, join us for the first episode where we dive into his deep expertise and knowledge spanning the top brands in vacation rentals. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell...

Mar 25, 202651 minEp. 169

Learning How To Actually Operate Better With AI (With Heather Bayer)

We're thrilled to bring back Heather Bayer again to the podcast to talk all things learning, AI, changes in 2026, "pacing", where we're headed and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Heather Bayer Vacation Rental Success Vacation Rental Formula...

Mar 18, 202648 minEp. 168

What Vacation Rental Managers Can Learn From High-End Dining (With Chef Franck)

We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short term vacation rental industry. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Franck Desplechin Chef Franck...

Mar 11, 202652 minEp. 167

What Building A PMS Looks Like In 2026 (With Jim DeVos)

We welcome Jim Devos to the podcast to talk all things building a PMS in 2026, service, where AI fials, live customer feedback and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jim DeVos VRWorks...

Mar 04, 202640 minEp. 166

The Story Of Exploding Business Growth With A National Property Mangement Brand (With Elliott Caldwell)

In this episode, we chat with Elliott Caldwell, CEO of Rise Collective, one of the fastest-growing vacation rental and real estate brands in the entire US about his opinions on local property management, signing up customers to scale, growth, profitability, tax benefits of short-term rentals and a LOT more. One of most unique interviews ever! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Elliott Caldwell Rise Collective...

Feb 11, 202649 minEp. 163

Breaking Down The Current Status Of Regulations In Our Industry (With Dana Lubner)

In this episode, we check-in with Dana Lubner at Rent Responsibly. She's the Director of Community Development and has 8+ years of experience in the STR/Vacation Rental industry at both property management and in her current focus on regulation, community engagement, impact research and a LOT more. We cover a wide range of topics including local vs state groups (which one is better and why), the current state of regulations and Dana's background and wins. Enjoy! ⭐️ Links & Show Notes Adam No...

Jan 28, 202653 minEp. 162

Building An OTA That Guests AND Property Managers Will Love (With Alex Alioto)

In this episode, we get Alex Alioto of Whimstay back for a proper full-length recording! We talk building an OTA, algo updates on platforms, trust, guest demand for last-minute stays and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Alex Alioto Whimstay Whimstay - List Your Properties...

Jan 14, 202654 minEp. 160

Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)

In this episode, we're joined by Gary Brown of Furnished Quarters to talk mid-term rentals, NYC, regulations, growth, marketing vs product, the guest experience, when to expand into a new market, and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Gary Brown Furnished Quarters...

Jan 07, 202654 minEp. 159

Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)

In this episode, we're joined (again) by industry legend Michelle Marquis to talk all things leadership, career pivots and her journey, being "bossy" and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Michelle Marquis The Bossy Girl's Guide to Leadership: Real Talk on Power, Purpose, and Leading Out Loud...

Dec 10, 202551 minEp. 152

Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)

In this episode, we're joined by Jeremy Udovich to talk about breaking into the vacation rental space from outside of it, being in a "small" market, properties that can make $300k+ per year, growth, leaving a 9-5, the golf industry and how it relates to vacation rentals and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jeremy Udovich Sheboygan Vacation Rentals...

Dec 03, 202552 minEp. 153

Trust And Brand Building In Today's New AI World (With Jessica Gillingham)

In this episode, we chat about PR, brand, building trust, AI and a LOT more with Jessica Gillingham. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jessica Gillingham Abode PR Jessica's Book: Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency...

Oct 29, 202552 minEp. 148
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