ServiceNow Series E26: Richard Ross, Director of Emerging Technology at ICF

Today's guest is Richard Ross, Director of Emerging Technology at ICF. Richard is a technology executive with a demonstrated history of leading and implementing complex initiatives across the public and private sectors, setting a strategic vision and executing comprehensive digital & business transformation strategies and IT plans. His expertise includes aligning technology and organizational strategy, guiding large-scale transformative initiatives from concept to completion with an executive presence, program management and people development.

As the Director of Technology at ICF International, he provides advisory, IT, strategy and other implementation services to Public Sector businesses. He serves as a trusted advisor to organizational leaders with a proven track record of helping them discover new ways to deliver value through the creative use of information technology. Richard understands the importance of people, change, culture, technology and the power of data to capture the value promised by digital transformations and IT modernization efforts.

In the episode, Richard will tell you about:

The interesting work he does with ICF,

What he’s learned from his fascinating career to date,

Digital Transformation trends in the public & healthcare sectors,

Challenges to be aware of on your digital transformation journey,

Emerging technologies we should embrace,

Use cases of the benefits ICF bring to clients &

Advice he would offer to his younger self