Frequent flyer programs on notice

The U.S. Department of Transportation informed the four biggest airlines it would like more information about their frequent flyer programs because it is concerned about hidden pricing, extra fees, devaluation of rewards and miles, and reduced competition. Brian Sumers, Brett Snyder and Jon Ostrower discuss DOT's apparent interest in this crucial aspect of the airline business, the timing (and the politics) of the inquiry, and the potential for regulatory intervention.

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