The AI in Business Podcast - podcast cover

The AI in Business Podcast

Daniel Faggellaemerj.com
The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Episodes

GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA

Today’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover p...

Apr 14, 202425 min

AI for Supply Chain Challenges in Life Sciences - with Shreyas Becker of Sanofi

Today’s guest is Shreyas Becker, Head of AI & Data Products, Manufacturing & Supply at Sanofi. Shreyas joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about alleviating pain points for supply chain leaders in life sciences spaces. From building systems that deliver “real world evidence” to the subject matter experts and managers who need it to the pros and cons of sharing sensorial data with big tech data storage platforms like Amazon Web Services – Shreyas helps the...

Apr 09, 202421 min

Overcoming Cultural and Technological Hurdles for AI Integration in Life Sciences - with Daniel Ferrante of Deloitte

Today’s guest is Daniel Ferrante, AI Leader in R&D and Data Strategy at Deloitte. Together with Emerj CEO and Head of Research Daniel Faggella, they delve into the complex challenges in AI adoption that major pharmaceutical firms encounter with cultural shifts, technological complexities, and the difficulties in monetizing data and aligning teams efficiently. Additionally, the pair explores the future landscape of phenotypical drug discovery, drawing insights from the context of COVID-19. Th...

Apr 03, 202431 min

Transforming a Legacy Enterprise Culture to a Data-Based Enterprise Culture - with Bikalpa Neupane of Takeda Pharmaceuticals

Today’s guest is Bikalpa Neupane, Head of AI/GenAI and Natural Language Processing at Takeda. Bikalpa returns to the program to talk about the difference between a legacy enterprise culture and a data-based enterprise culture, showing how legacy leaders in sectors as diverse as healthcare, financial services, manufacturing, and beyond can make the transition in today’s AI-driven global economy along the way. Later, he and Emerj Senior Editor Matthew DeMello pull apart challenges for large enterp...

Apr 02, 202430 min

IT for Financial Services in the Age of GenAI - with Craig Mackereth of Rimini Street

Today’s guest is Craig Mackereth, Executive Vice President of Global Service Delivery at Rimini Street. Rimini Street is a publicly traded company specializing in third-party support for mission-critical systems for financial services organizations and beyond. Craig joins Emerj Senior Matthew DeMello on today’s program to discuss the most significant challenges currently facing financial services leaders when it comes to driving the IT systems and infrastructure necessary to take advantage of da...

Mar 26, 202424 min

Essentials of Deploying Large Language Models in the Enterprise - with Anton Kornienko and Ben Webster of NLP Logix

Today’s guests are Anton Kornienko and Ben Webster of NLP Logix, where Anton serves as Data Science Platform Architect and Ben serves as Modeling and Analytics Team Lead. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Ben and Anton join us on today’s program to offer Emerj’s executive podcast audience advice on the essentials of turning large language models into business value. Throughout the episode, the pair underscore what they ...

Mar 20, 202420 min

What Telecom Can Teach Other Sectors About AI Adoption - with Nadeem Saeed of Verizon

Today’s guest is Nadeem Saeed, Corporate Vice President of Digital Transformation and Operational Excellence at Verizon. He joins Emerj Senior Editor Matthew DeMello on this week’s podcast to discuss the biggest challenges that telecom leaders face when it comes to driving infrastructure advances from a consumer and carbon standpoint. Later, they take a closer look at the lessons that startups can learn from more prominent telecom players and vice versa when it comes to strategizing AI deploymen...

Mar 19, 202417 min

What GenAI Means for Life Sciences IT Leaders - with Steven Zhang of Deloitte

Today's guest is Steven Zhang, Managing Director at Deloitte Consulting. Steven joins Emerj Senior Editor Matthew DeMello on today's podcast to discuss AI's impact on life sciences IT workflows. Steven introduces this episode by offering a four-pillar framework for rapidly adopting generative AI for life sciences enterprises. He then explains the sector-specific talent needs of adoption teams, underscoring the responsible AI practices and executive buy-in tactics that lead effective digital tran...

Mar 14, 202428 min

Multichannel Customer Journeys in Financial Services - with Anuj Maniar of Deloitte

Today’s guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the dynamics of balancing customer expectations in channel strategy for financial institutions. Later, they discuss emerging AI use cases throughout the multichannel space, including after-call work in customer service. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at...

Mar 14, 202433 min

A Post-Pandemic Autopsy of Retail and eCommerce Challenges - with Poonam Goyal of Bloomberg Intelligence

Today’s guest is Poonam Goyal, Sector Head and Senior eCommerce and Athleisure Analyst at Bloomberg Intelligence. Given post-pandemic retail and logistics trends, athleisure is frequently a ‘canary in the coal mine’ for many business challenges across supply chains and online marketing. She joins Emerj Senior Editor Matthew DeMello to talk about the eCommerce space more broadly through the lens of athleisure and how AI capabilities are helping to solve many of these challenges. To access Emerj’s...

Mar 12, 202421 min

Introducing 'The Trajectory': A Specific Editorial Focus on Power and Artificial General Intelligence - with Yoshua Bengio

Today’s is an exceptional episode of the AI in Business podcast. This week, we are delighted to announce the launch of ‘The Trajectory,’ a new video channel, podcast, and newsletter from Emerj Technology Research. As a special sneak preview of the first episode of the podcast, we’re featuring a portion of our conversation with revered computer scientist and University of Montreal professor Yoshua Bengio on today’s episode of the ‘AI in Business’ podcast. In conversation with Emerj CEO and Head o...

Mar 11, 202445 min

AI in Pharmaceutical Supply Chains and Manufacturing - with Laks Pernenkil of Deloitte

Today’s guest is Laks Pernenkil, a principal in life sciences consulting at Deloitte. Laks joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss AI in pharmaceutical supply chain manufacturing, showcasing a host of AI use cases and applications across manufacturing and operational lines of business. Later, the two surmise the near future of AI adoption in pharmaceutical supply chain management and where business leaders should focus their investments and attention. This...

Mar 06, 202426 min

Solving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of Deloitte

Today’s guests are Karl Hersch, Vice Chairman and leader of Deloitte’s US Insurance practice, and Sandee Suhrada, Partner at Monitor Deloitte leading AI for Insurance. They join Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the opportunity space in insurance, highlighting the integration of automation and potential value for business creation. Throughout the episode, the pair underscore incoming changes to underwriting and customer engagement workflows, focusing on...

Mar 06, 202433 min

Prioritizing High-Quality Patient Experiences in Insurance Workflows - with Shane Bray of Blue Cross Blue Shield Louisiana

Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability...

Mar 05, 202424 min

A User’s Guide to Out-of-the-Box Computer Vision Models - with Adam Burns of Intel

Today’s guest is Adam Burns, Vice President of Network and Edge and director of EdgeAI Development Tools at Intel. Adam returns to the podcast this week to talk about out-of-the-box solutions for computer vision in manufacturing, retail, healthcare, and beyond. Throughout the episode, Adam discusses relevant use cases related to Intel’s Geti Platform, what industry leaders should know before deploying out-of-the-box AI products, and the essential lessons in model development he’s gained from dev...

Feb 27, 202418 min

Breaking Boundaries with Generative AI - with Gianni Giacomelli of Genpact

Today’s guest is Gianni Giacomelli, Former Senior Advisor for Innovation at Genpact. Gianni currently serves as Head of Design Innovation at the Collective Intelligence Design Lab at MIT. He served as Chief Innovation Officer at Genpact from 2016 to 2022, when he stepped down to found Supermind. Design, an innovation advisory firm that helps organizations engaged in environmental and social transformation harness the power of AI tools. Gianni joins us on today’s program for a sober yet optimisti...

Feb 26, 202440 min

Claims and Underwriting Trends in Personalized Insurance with AI - with Kelly Cusick and Michael Cline of Deloitte

Today’s guests include Kelly Cusick, Managing Director in Deloitte Consulting’s Actuarial & Insurance Solutions practice, and Michael Cline, Managing Director and Insurance Sector Claims Leader for Deloitte Consulting. Joining Emerj Senior Editor Matthew DeMello, they explain key trends in underwriting for our executive audience, emphasizing the evolution of personalization and the expanding reach of personal connections within the industry. Later in the discussion, the trio explores the tra...

Feb 23, 202418 min

AI Opportunities for Life Sciences R&D - with Andrew Bolt of Deloitte

Today’s guest is Andrew Bolt, Partner at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to talk about challenges in R&D for life sciences. While productivity has remained stagnant for the last 10-15 years, advances in AI-enhanced protein structure prediction are revolutionizing drug targeting and the very infrastructure of recruiting patients for clinical trials. Later, the two postulate on the ways AI can expedite regulatory compliance in pharmaceutical...

Feb 23, 202429 min

Developing a Product Mindset in the AI-Driven Enterprise - with Jennifer Bradshaw and Arash Kamiar at NLP Logix

Today’s guests on the ‘AI in Business’ podcast are Jennifer Bradshaw and Arash Kamiar, Director of Product and Senior Product Owner at NLP Logix, respectively. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. They join Emerj Senior Matthew DeMello on today’s podcast to talk about developing AI solutions with what they call a ‘product mindset.’ Throughout the program, the pair emphasize shifting focus away from the unique technological...

Feb 21, 202423 min

Generative AI for Healthcare - with Dr. Dan Elton of Mass General Brigham

Today’s guest is Dr. Dan Elton, a Data Scientist at the Mass General Brigham Data Science Office. He’s also a fellow at the Foresight Institute and previously served as a staff scientist at the National Institutes of Health. He joins Emerj Senior Editor Matthew DeMello on today’s show to talk about promising AI use cases in healthcare, including use cases in radiology, compliance, and medical record generation, search, and summarization. Later, the two discuss how foundational models will transf...

Feb 20, 202420 min

Opportunities for AI in Private Equity - with Bhuvanesh Abrol of Deloitte

Today's guest is Bhuvanesh Abrol, US Private Equity Consulting Leader and US M&A Services Private Equity Consulting Leader at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the AI opportunities in private equity investment decisions and deal-making. Later, the pair pull apart the fundamentals of using AI to inform opaque pricing in procurement and to drive increased collection rates. This episode is sponsored by Deloitte. Learn how brands w...

Feb 15, 202435 min

The Power of eConsent in Healthcare Workflows - with Melissa Easy and Vinita Navadgi of IQVIA

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies and Vinita Navadgi, Sr. Director, Digital Patient Suite at IQVIA. They join us on today’s show to discuss the advantages of optimizing consent workflows through automation, or ‘eConsent’ processes. The conversation delves into the metrics defining the effectiveness of ‘eConsent’ for both patients and healthcare providers, elucidating the role of AI in shaping the broader landscape of clinical trials. If ...

Feb 13, 202427 min

Automation and Beyond for Sales and Marketing in Life Sciences - with Mark Miller of Deloitte

Today’s guest is Mark Miller, Managing Director of Life Science Advertising, Marketing & Commerce at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss leveraging data in proven AI use cases in pharmaceutical sales and marketing, particularly when it comes to the ‘next best’ engagement. Throughout the episode, Mark emphasizes the importance of connected data and decision algorithms to engage with healthcare professionals more effectively. This epi...

Feb 12, 202425 min

Innovation and Storytelling in Real Estate - with John D’Angelo of Deloitte

Today’s guest is John D’Angelo, Real Estate Solutions Leader at Deloitte. John joins Emerj CEO and Head of Research Daniel Faggella on today’s program to discuss the challenges and trends in the real estate industry, highlighting the local knowledge-heavy nature of the business. Throughout the episode, John emphasizes the true sources of friction to new technology adoption and the importance of storytelling in the sector. Later, the discussion delves into the leasing process, where AI can stream...

Feb 07, 202432 min

Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan

Today’s guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering the n...

Feb 06, 202422 min

Creativity and Constraints: A Framework for Responsible Generative AI - with Sreekanth Menon of Genpact

Today’s guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today’s show for a candid and productive conversation on what responsible AI practices in transparency and accountability truly mean in terms of practical data governance policies. With new generative AI applications and challenges surrounding hallucinations and misinformation, responsible AI disciplines and workflows are no longer the...

Feb 05, 202438 min

Driving Infrastructure Transformations for New Generative AI Use Cases - with Steve Astorino of IBM

Today’s guest is Steve Astorino, General Manager, Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve joins us on today’s program to talk about the biggest challenges for enterprise leaders when it comes to driving the infrastructure innovations necessary to leverage new emerging AI use cases — especially in new, data-hungry generative AI tools. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on...

Jan 30, 202419 min

From Prescriptive to Conversational GenAI in Retail - with Michael Tambe of Amazon

Today’s guest is Michael Tambe, Head of Data Science for Amazon Advertising Field Sales. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he’s become an advocate of enterprises building a “data driven go to market engine.” He joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. If you’ve enjo...

Jan 23, 202423 min

The Short-Term and Long-Term Changes to the Insurance Industry with AI - with Haden Kirkpatrick of State Farm

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. Haden returns to the podcast to talk about ‘know your asset’ workflows and what they’re coming to mean for an AI-enhanced insurance space. Throughout the episode, he clarifies what these changes mean for the t...

Jan 16, 202422 min

Scaling Generative AI in the Enterprise - with Harsh Kar of Genpact

Today’s guest is Harsh Kar, an enterprise leader in data and AI at Genpact. Harsh joins Emerj CEO and Head of Research Daniel Faggella on today’s show to deliver a sober yet very optimistic assessment of the challenges and opportunities surrounding new generative AI capabilities for organizations across industries. Throughout the episode, Harsh pulls apart how previously siloed enterprise functions – from data management, to hiring and marketing strategy – will soon work in concert, and with gre...

Jan 15, 202431 min
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