The Aesthetic Patient Experience - podcast cover

The Aesthetic Patient Experience

On this show, we will talk about all things relating to the patient experience in an aesthetic practice. My goal is to educate my audience on the best practices to enhance the patient's experience and truly differentiate the practice to set the bar high before, during and after every aesthetic consult.

Episodes

Modern Spin on an Old School Marketing Tactic

In today’s episode, we focus on putting a modern spin on an “Old School Marketing” tactic. When it comes to proactive marketing, many practices focus all of their energy and recourses on modern marketing, which is good for the most part, but also has it’s downfalls. The downfall is that it makes it harder to differentiate yourself from your competition. My emphasis today is on revitalizing an older, more traditional form of marketing and doubling down on it. Members Only Processing is a subscrip...

Nov 08, 202112 min0

What If You Budgeted For Your Software As If It Were An Employee?

In today’s episode, we focus on reshaping our perspective when it comes to budgeting for your practice software. It’s important to take into consideration how much you’re paying your average employee and compare that to how much you’re allotting each month for your various software programs to manage and run your business smoothly. Let’s say you paid your average employee $20/hr, which equates to about $3,200/month, which is about $40k/year. What if you allotted this same $3,200/month for softwa...

Nov 01, 202112 minSeason 1Ep. 14

Better Than Advertised

What would happen if you consistently provided every patient with an experience that was “better than advertised”? This is the key ingredient to getting your patients to proactively, authentically and organically share their experience via social media, reviews and with friends and family without you ever needing to ask, incentivize or remind them to! Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates...

Sep 03, 202114 minSeason 1Ep. 13

Digital Necessities When Starting An Aesthetic Practice

In today’s episode we place a focus on starting your practice off with the most effective digital components. The goal is to learn from other Aesthetic Practices in regards to what they wish they would have done if they were starting over, as well as having systems in place that will help your practice run smoothly from the time your very first patient walks through your door. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering w...

Aug 03, 20219 minSeason 1Ep. 12

Treatment Plan + Practice Rewards Program

In the Aesthetic Industry, long term patient retention is achieved by pairing a Treatment Plan with a Practice Rewards Program. In this episode, I explain the benefits of pairing these two important elements together and describe the value of what’s achieved for the practice and the patient. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat monthly subscription fee.  Email your l...

Apr 07, 202110 minSeason 1Ep. 11

The Company That Raised Me

In this episode, I pay homage to the company that raised me throughout my 20’s and into the professional that I am today. TouchMD is not only the most innovative and cutting edge company in aesthetics, but just as much, one of the best companies to work with and work for. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat monthly subscription fee.  Email your last 2 months of stat...

Mar 21, 202114 minSeason 1Ep. 10

Building an Effective Before and After Gallery

Did you know that 69% of Patients want to see at least 11 before and after outcomes to confidently choose a procedure? In this episode, I focus on key aspects in getting patients to consent to using their before and after photos. Whether you’re just starting an aesthetic practice, or have been in practice for over a decade, you’ll find tips and tricks to help you build a never ending supply of before and after galleries that you’ll be able to share with patients in the office, online and via all...

Mar 17, 202110 minSeason 1Ep. 9

Differentiating Your Aesthetic Practice

In this episode, I discuss various ways to modernize and differentiate your practice. I go over everything from using technology to providing a unique experience once a patient enters the doors of your practice. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat monthly subscription fee.  Email your last 2 months of statements to info@membersonlyprocessing.com to receive a free qu...

Mar 11, 20217 minSeason 1Ep. 8

Capturing Before and After Videos of Patients

In this episode I share a simple concept that will propel your practice into being cutting edge over the next decade and beyond. Capturing before and after videos in an aesthetic consultation is essential in providing the very best patient experience. Millennials and Gen Z are so adept to videography, especially when it comes to the platforms that we all live on in our daily lives. Videos are becoming more and more relevant by the day, especially on Instagram and Tik Tok. The social media algori...

Feb 25, 20217 minSeason 1Ep. 7

Creating Content For Men and Women

In this episode, I highlight the importance of creating content for both men and women. This content includes before and after galleries, videos and testimonials for every product, procedure and service that you offer in your practice. By doing so, you ensure that every patient has access to content that’s relevant and unique. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat monthly ...

Jan 06, 20214 minSeason 1Ep. 6

Maximizing A Happy Patient

An incredible Before and After result is typically seen as the finish line in most Aesthetic Practices, when really it is the beginning of a new chapter of their patient experience. In this episode, I walk you through how to maximize the benefits of a happy patient by asking them to leave you a review on your review site, give you a next level tip on creating an advanced before and after (split image) picture and/or asking the patient if you can capture a quick 20-30 second testimonial. Members ...

Dec 20, 20207 minSeason 1Ep. 5

A New Pain Point in Aesthetics

In this episode, I bring to light a new pain point that is emerging across thousands of Aesthetic Practices and likely isn’t going away anytime soon, unless.... Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat monthly subscription fee.  Email your last 2 months of statements to info@membersonlyprocessing.com to receive a free quote! Members Only Processing   The most honest...

Dec 16, 20208 minSeason 1Ep. 4

Maximizing a Single Photo

Maximizing the value of a single photo and squeezing out every ounce of juice that it can provide to take your consultation to the next level. This technique has the ability to dramatically increase your RPG (revenue per guest). Allow your patients to draw on a picture of themselves to self identify areas that they’d like to enhance. Members Only Processing is a subscription-based payment company that has changed the game for the industry by offering wholesale credit card rates, all for a flat m...

Dec 11, 20207 minSeason 1Ep. 3

The “Big 3” in Aesthetics

There have been countless studies done that have proven that by combining three different pieces of content, patients will convert at the highest level. The three pieces of content include; Videos, Before & After Images and Testimonials/Reviews. It’s important to feed your patients this content at every point throughout their journey with your practice so that they feel more confident and comfortable, simply because they are more educated. Members Only Processing is a subscription-based paym...

Dec 02, 20204 minSeason 1Ep. 2

The Golden Minutes

Every Aesthetic Practice has the ability to take advantage of the “Golden Minutes”. The Golden Minutes refer to the time that the patient is captive in the Consult Room or Exam Room. It only takes as little as 3-5 or 5-7 minutes to accomplish so many incredible benefits that only the Golden Minutes can provide. You have the ability to put educational and marketing content in front of the patient to allow them to subtly cross-sell, up-sell and educate themselves on every product, procedure and se...

Nov 30, 20208 minSeason 1Ep. 1