How can advice firms design with vulnerability in mind?
Mar 27, 2023•32 min0
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
NMA Reporters Zachariah Sharif and Alicja Hagopian explore consumer vulnerability with Junaid Mujaver of Newton Europe. Junaid is leading the firm’s online vulnerability assessment, using behavioural psychology to include vulnerable customers in their digital journeys. How can firms include vulnerable consumers in their thinking, particularly in light of the incoming consumer duty?
For the best experience, listen in Metacast app for iOS or Android