How Do You React to the Upset Customer?
Nov 22, 2010•14 min•Ep. 1
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Episode description
Bill and Bryan take a look at how to react to upset, annoying, frustrating clients. This comes from an actual letter that one of Bryan's clients received from a customer. You may not experience this client behavior too often, but when you do, they reveal some ways to think through it prior to reacting.
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