CLIP: One To Say Yes, Two To Say No
Jan 23, 2025•2 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no.
Hear Shep's full interview in Episode 13 of The Action Catalyst.
For the best experience, listen in Metacast app for iOS or Android