014: Terecina Kwong on Leading and Empowering Teams in the ‘new normal’

Terecina Kwong, COO of HSBC Europe, joins Sue Stockdale in a podcast on the ‘new normal’ and the benefits of collaborative working across cultures in the context of fluctuating markets and navigating the impact of COVID-19. Hear what Terecina has learned as a leader and how she is empowering her teams by encouraging dialogue, flexible work, and activate participation in cross-team coaching.