Incremental Improvement, Also Known as “Sucking Less”

Listen to this podcast with Jeannine McConnell of ServiceNow & Greg Reffner, ABSTRAKT's CEO as they discuss challenging the status quo. Spoiler alert: The big takeaway is the importance of improving by 1% every day. It's easy to become robotic about sales processes and not really look at every circumstance as unique.  "One of the things that we're going to talk about even more hopefully is making it measurable.  How do you know if you're actually sucking less?" "... we're going to focus on incrementally 1% performance, improving something you do every day till it becomes a noticeable muscle memory"