Fixable: Kelli - "How do I deal with a communication breakdown?"
Apr 05, 2023•28 min
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Summary
Kelli, a nurse in a high-stakes hospital unit, grapples with poor communication among medical teams that jeopardizes patient care. Hosts Anne Morriss and Frances Frei delve into the complexities of hierarchy and temporary teams, proposing solutions ranging from structured "get-to-know-you" initiatives for new staff to individual actions Kelli can take to foster personal connections. The episode underscores the critical link between transparency, human connection, and improved patient outcomes, reflecting on the broader need for organizations to actively surface and address systemic communication issues for continuous improvement.Episode description
This is an episode of Fixable, a new business call-in podcast from the TED Audio Collective hosted by Harvard Business professor Frances Frei and CEO and best-selling author Anne Morriss. Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. If you want to be on Fixable, call the hotline at 234-Fixable (that's 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem -- or email them at fixable@ted.com
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