70. The State of Customer Success 2024 - A Fight for Survival
Feb 16, 2024•44 min•Ep. 70
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Episode description
Join us in the latest episode of TECHtonic, where we dive into the world of customer success with Thomas Lah and Stephen Fulkerson, VP of Customer Success Research at TSIA. In this episode, we explore how customer success can become a more effective channel for ensuring customer satisfaction and organizational success.
Thomas and Stephen analyze all aspects of customer success, including:
- Introducing the KORE score: Keeping Organizational Outcomes, Retention, Renewal, and References Excellent, as the all-in-one solution for organizational success.
- Streamlining customer success to better define success, break down silos, and foster collaboration with sales.
- The significance of evolving job titles, such as Renewal Specialists, and what that means for compensation metrics.
- How to effectively harness and utilize AI capabilities in customer engagements.
Don't miss out on this opportunity to learn how to empower your customer success organization with the essential tools required to survive in the uncertain future.
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