54. A Win for Everybody: Talking Customer Success with Ernst & Young
Jun 23, 2023•44 min•Ep. 54
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Episode description
Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as:
- How AI is impacting the tech industry.
- How to monetize customer success.
- What to look for in customer success talent.
- How to create a better B2B customer experience.
- How a chief customer success officer defines success.
- Why diversity is important in customer success.
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