50. Customer Success: Meh-ga Insights from Gainsight
Apr 28, 2023•40 min•Ep. 50
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Episode description
In this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment.
As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer success, and migrating commercial responsibilities, while addressing some of tech's biggest customer success questions:
- How do you drive durable growth from your existing client base?
- Is this a temporary pivot or permanent mentality toward being more cost-effective in tech?
- What does Gainsight think about the pivot to profitability?
- What does it take to successfully monetize customer success activities?
- Should customer success own renewals?
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