Customer Experience x AI: Industries at the Intersection Series
Episode description
Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.
Chapters
00:00 Introduction to AI in Customer Service
02:48 Dynamics of the Contact Center Industry
06:09 Crescendo AI: Founders and Vision
08:58 AI's Impact on Customer Interactions
11:54 Technical Architecture of Crescendo AI
15:06 Market Strategy and Customer Experience
17:56 Scaling and Growth of Crescendo AI
21:03 Future of AI in Customer Service
24:00 Conclusion and Future Outlook
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