937: In this episode of Technovation, Peter High speaks with Joe Park, President of Digital and Restaurant Technology Ecosystem and Chief Digital and Technology Officer at Yum! Brands. Joe discusses Yum!’s incredible journey from 19% to over 50% digital sales in just a few years, fueled by innovations in proprietary technologies and AI-first strategies. He shares insights into how the company has built and scaled an integrated technology ecosystem—referred to as “Restaurant in a Box”—to empower franchisees and enhance the customer experience globally. Joe also highlights Yum!’s strategic use of generative AI and voice AI to streamline operations, reduce team member attrition, and improve restaurant operations. Additionally, he delves into leadership training initiatives, including an AI and digital mindset curriculum developed in partnership with Harvard Business School, to prepare Yum!’s leaders for the digital future.
From Pizza Hut to Taco Bell: Yum! Brands’ CDTO Joe Park on Building a Restaurant-in-a-Box Technology Ecosystem | Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast - Listen or read transcript on Metacast
