CompTIA Question Part 6

But before we get that , let's do a little bit of housekeeping . So , as you know , test out and come to a merged early in the year . But so far we haven't seen anything that's out there as far as them changing the product you know , or changing , let's say , comp with that cert master that they use .

Again , I'm not a big fan of test out to help you prepare for these exams Because honestly I don't think they do . That's just my opinion . I think if you getting into computers , test out is the way to go , but test out will not help you pass the eight plus certification . Now , if anybody can prove me wrong , hit me up , let me know if I'm wrong .

But I've taught with test out and I find it does not help with the eight plus exam . The questions are too easy . You walk into that testing center over confident by just using test out and then you're going to walk out and say , hey , how come I didn't pass . So I'm not a good . But we'll see what happens .

Sir , master is pretty good , but some masters expensive , super expensive . Those of you who use cert master as a product by , come here . But it's it's , it's expensive . That's why we do stuff like this , right , these podcasts . Also , the security plus exam a new exam is coming out , 701 . It's coming out in November .

For those of you who were still studying for the exam . Now , that does not mean that you can not take the six . The six and the seven will run parallel for six months . So those of you who've taken a security plus class gets studying Right , because you have up to probably May , april , may to finish of 2024 and get your certification .

So , as far as me , I'm thinking about taking pen plus . What do you guys think ? Should that be the next one I take ? So last year took cloud plus , cys , a plus , and then I have a plus number plus security plus and and fundamentals . So let me know what you think . Should Pen plus be next or should I take another one ?

Also , it's a possibility , guys , that I have a prototype made of a shirt that I might use as giveaways . But let me work on it and I got a prototype . I might post it to my website . We'll see and you guys let me know if you like it , but that's probably be next month that I'll do it . All right , let's get on with the questions .

As always , you can follow along at my site , professor J rod calm . I'll put the link in the show notes that way you can follow along with the questions .

This is the part three of doing this and and these seem to be one of our most popular podcasts once I do questions and answers on on A plus , it just the downloads sky Skyrocket and this is , I think , more 1102 Than 1101 . So let's get to it . First question a customer is experiencing issues with the email and calls .

To help this , the technician determines it would help clarify the issue if the customer agrees to share their desktop .

Prior to establishing a remote desktop Assistance connection with a customer , a technician should ask the customer to what a close any items of personal nature be , reboot the computer and log back in see , capture a screenshot of the error message and D take steps to reproduce the error .

I repeat it again our customers experiencing issue with emails and calls to help desk , the technician determines it would help clarify the issue if the customer agrees to share their desktop .

Prior to establishing a remote desktop assistance connection with a customer , a technician should ask the customer to what a close any items of personal nature be , reboot the computer and log back in , see , capture screenshot of the error message and D take steps to reproduce the error . Well , let's see there .

The one that we can get rid of right away is reboot the computer and log back in that one . I mean we don't need to do that before .

He established a connection , right , and it seems like a computer , a customer's experience issue with email and calls to help desk , right , I mean , you may want to , you Take steps to reproduce the era , but you , you want to see it . That's not what you're gonna do Before establishing a remote desktop connection , right , so you may look at this .

Yeah , why can't you take steps to reproduce the era ? You really you kind of want that , or capture a screenshot of the error message . Again , that's another good , good thing to do . But they're asking prior to establishing a remote desktop connection .

So the answer is a Close any items of personal nature , right , when you again , when you're in tech you're gonna see things that You're really not supposed to see , or confidential nature , and you know .

This is why you want them to do this right and you don't want them giving you their password , because three weeks later something might happen and they'll turn around and say , oh , but I gave this guy , oh , this lady , my password right , knowing that you're not supposed to have it . So . So the answer is a close . Any items of a personal nature ,

all right . Next question to a Technician is attempting to manually migrate a user's profile from one Windows PC to another . Files in the user , my Documents folder cannot be copied . Some files in question have green letters in the file name . Which of the following file systems is causing this to occur ? Xfat , compressed , efs or NTFS ? So I'll read it again .

A Technician is attempting to manually migrate a user's profile from Windows PC to another . Files in the user's folder cannot be copied . Some Files and questions have a green Letters in the file name . Which of the following file systems is causing this ? A XFAT , be compressed , c , efs or D , ntfs ? So which one can you eliminate right away ?

Right away , you can eliminate . The answer is compressed , right . Compressed can be eliminated right away . So one thing that you got to worry , because again , sometimes the questions the way they write it in CompTIA . You know , being a college professor , I wouldn't write it in this manner .

I think the way they write it is obviously it does summon intent to throw you off . And I think this question they kind of do with the word filings of file system right , because you're going to think about , you know , xfat 532 and TFS right , which . What is the mechanism in Windows that gives you the ability to do encryption ?

Because that's where you're going to get the green letters in the file name right , which means that it's encrypted . The only one of these is EFS encryption filing systems . But it's not really a filing system like we think , like XFAT , ntfs , fat32 , stuff like that . But the answer is C encryption filing system . It's not XFAT , it's not NTFS .

So but if you look at that word file systems , the key word is here is green letters in the file name . That's how you get your answer right . Green letters in the file names equals that it's EFS . But throwing that file systems in there , I can see why anybody would choose NTFS and think it's right , all right .

Next , in three , a customer calls the help desk to report an issue . The customer suggests that the problem is hardware related , but the technician knows from the description that this is not the case . Which of the following is the best course of action for the technician ? A follow the customer's prescribed course of action .

B convince the customer to take a better course of action to resolve the problem . C explain the customer's prescribed course of action is incorrect . Or D acknowledge the customer's input but follow another course of action . Again , this is a tough one . A customer calls the help desk to report an issue .

The customer suggests that the problem is hardware related , but the technician knows from the description that this is not the case . Which of the following is the best course of action for the technician ? Remember , you're always going to get people who are quote unquote computer experts right , so you've got to have that balance .

A follow the customer's prescribed course of action . B convince the customer to take a better course of action to resolve the problem . C explain why the customer's course of action is incorrect . Or D acknowledge the customer's input but follow another course of actions Right . So what do you think the answer is ?

The answer is D you acknowledge the customer's input , but follow another course of actions . You let them talk and you explain to them , right , but in the end you tell them that this is what you think is wrong , right , and you're going to get a lot of customers that are like that . So this is something that you have to get used to , all right .

Question four while navigating a Windows machine through command prompt , which of the following commands would a technician use to display the contents of the current directory ? So , this is just , you know , using command line . So this is definitely 11.01.2 . Right , so let's go Again .

While navigating a Windows machine to command prompt , which are the following commands for the technician used to display the contents of the current folder ? A , cd , b , dir , c , md or DRD ? Right , so let's go over those commands . Cd equals what CD equals change directory Right . Dir means directory Right , md means make directory and RD means remove directory .

Right Again , while navigating a Windows machine through command prompt , which of the following commands will the technician use to display the contents of the current server ? Alright , I'll give you a minute to think about it and let me know the answer . And the answer is this is an easy one is DIR DIR Alright . Directory Alright , alright .

Next Number five which of the following security threats happens when one person enters a secure area with an authorized person , and it is A tailgating , b shoulder surfing , c spoofing or B fishing .

Which of the following security threats happens when one person enters a secure area with an unauthorized person A tailgating , b shoulder surfing , c spoofing and D fishing ? Which ones do you think it is Right ? And the answer is well , let's go over it . Fishing is a form of social engineering , scamming , right ? So that's not . It .

Spoofing again falls into that category Shoulder surfing , we know what that is looking over somebody's shoulder , right . And tailgating is letting somebody in , right , letting somebody in through a secure area with an authorized person . So the answer is A tailgating . Tailgating is the answer , alright .

Next one which of the following features is being used when a smartphone is used to purchase a product at a retail ? It's not caucus , it's a a retail place , right . A NFC , b virtual assistant , c . Is retail kiosk , right ? A NFC , b virtual assistant , c SDK and D Bluetooth .

Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk ? A NFC , b virtual assistant , c CDK and D Bluetooth . I'll give you a couple of seconds . And the answer is NFC . Right , when you're purchasing something through a retail and using your phone , that is , you use NFC .

Right , when you're going to , you know , let's say , dunkin' Donuts , and you pay ? Right , and you're paying through the phone . That is NFC , using NFC . So the red . What are the other two ? The other three ? Virtual assistant of course you're not paying through Siri , right ? Sdk , software developers kit obviously that's not the case . Right ? And D , bluetooth .

You can't really pay anything for Bluetooth , right ? So all right . Last one , last but certainly not the least , is question seven . A user's smartphone runs very slow at the end of the day . Many of the users , I'm sorry . When the user restarts the phone in the morning , it runs at its normal speed .

Which of the following should be done throughout the day to best resolve the issue ? A reset to the reset the smartphone to factory default . B uninstalled any unused app . C close all running apps . And . D charge the smartphone . A user's smartphone runs very slow at the end of the day .

When the user restarts the phone in the morning , it runs at normal speed . Which of the following should be done throughout the day to best resolve this issue ? A reset the phone to factory reset . Uninstall any unused apps . Close all running apps and charge the smartphone .

I'll give you a couple seconds to think about it and the answer is Close all running apps . So it seems like there's an app , right , because , if you read it , a user smartphone runs very slow at the end of the day . So that means there's something from the morning to the end of the day that is causing this .

When the user restarts the phone in the morning , it runs normal , right . Which of the following should be done throughout the day to best resolve this issue ? Right , charging the phone ? Obviously it's not going to do it . Uninstall any unused app Maybe , maybe , right . Maybe it's running slow if it's an Android because it's full , right , but that's not it .

Reset to the smartphone to factory default . You're not doing that every morning . You're not doing that every morning . So the answer is C Close all running apps . All right , all right . So hopefully you'll be able to follow along . Hopefully those who are about to take 1102 are able to . You know . A little help for you , right , and wish you best of luck .

Again , I want to do kind of like a Zoom or WhatsApp live . I could do it on a Sunday . I'm free on Sundays . If anybody's interested , email me , professorjrodigmailcom , tell me that you're interested . I don't want to do it with one person . I think I did it one time last year or twice last year . I got like two , three people .

I kind of want to get like a whole group Right , trying to start our community

. You guys know that I want to get as many people as possible to get certified because this is a way , you know , to make money and change your career . I have a lot of students now taking . I got one huge class of A plus students and I have another of network plus , so there's a lot of eagerness out there to pass these exams .

So again , I am more than willing to help anybody who wants help . So , and you know , that's kind of like my mission when I was , you know , thinking about changing careers , this is , you know , somebody helped me , so I want to give back .

I didn't think I was going to be in academia , I thought I was going to be in tech you know tech land but turned out for the better for me . But if you need help , email me , professorjrodd at gmailcom , see if we can get a couple of people could do it Sunday , you know . We could do it at a time where we can get a lot of people .

I get a lot of people from Europe , you know we can do it in the morning , that way they can get involved . Yeah , so hit me up , let me know and we'll see you next time . This has been a presentation of little cha cha . Productions are by Sarah , music by Joe come . You can reach me at professor J rod at gmailcom .

I'm also at Instagram at professor J rod .