¶ Troubleshooting Technology Issues and Q&A
And welcome to technology . Tap on Professor Jay Rod . On today's episode we're going to do compia A plus questions again . It's a very popular one . Also , follow me on TikTok . I'm on TikTok now . Guys at Professor Jay Rod JR . On Tiktok . Alright , how are you ? Everybody Hope .
Everybody had a great Thanksgiving and now we're still in the silly season , but we're moving over closer to Christmas and then New Year's , which means the semester is ending soon . So for your students out there I know it's a struggle , the semester is almost there . Let's push it for the last couple of weeks . Alright , some housekeeping .
So , on a recommendation , speaking of students , on a recommendation of a couple of my students , I am now on Tiktok .
I'm on Tiktok at Professor Jay Rod as JROD , like the baseball player accepted to Jay instead of an A , please follow me there because I want to be able to do get 1000 followers so then that way I can go live and do these type of question answers online on Tiktok . So for those of you who do not know me , my name is Professor Jay Rod .
I'm a college professor in the New York State area and I do these podcasts based on the com tier series of exams , a plus that were plus , security plus , I mean I'm then will dabble into cloud plus and CYSA plus and , as I you know , get further along .
I may be , you know , doing pen plus and the like , but again , I got to know how I'm doing with the fans . You know , with the demand is great , I'll do it . You know , I'll do anything for my , for my listeners . So if there's a particular topic you want to go up to , you want to get into , send me an email at Professor Jay Rod at gmailcom .
That's Professor Jay R O D at gmailcom . As I was saying before about Tiktok , if I get 1000 followers on Tiktok , they will let me go live . So , and if I go live , I can do these questions and answers I could . You know , we'll do a couple , you know , one or two a week , maybe three week , depending how it goes right . It's up to you guys .
You guys have to , you know , follow me at Professor Jay Rod on Tiktok . So if you , if you were able to do that and we get our views up and our followers up , I'll do a live . I did a little sound bike on the CompTIA , a little sound bike on one of the episodes that I did on Tiktok , and it quickly went to 1700 views , which I was amazed .
So it , listen , the demand is there , just , you know , just make sure that you hit that like and and follow me on tiktok and I'll be more than happy to do a live question and answer sessions . You know , to help you with the exam .
I mean , I'm more than more than happy to do that with you guys , but you know the demand has to be there and you know it has to be a reason For me to do it . So you got to email me or follow me on tiktok .
Listen , I'm not on this platform to make a million dollars , right , I know I'm not gonna be a millionaire on this thing , but there are some expenses that I occur from here that I , you know , if I can get it covered , be nice . So you know , like I said , it's not all about , it's not about the money . I just want to . I like to help my students .
But you know , it'd be nice if some of these expenses , you know , get covered by you know , not by you , but you know , just by by doing other stuff , like pulling up social media and let the commercials pay , right , the advertising space . All right , now that we got that out of the way . Let's go on to come to your questions .
These are , you know , no one questions that I've seen on the internet and we can go over it All right . So the format is I'll read the question and the answers , I'll read it again and Then we'll go over it , all right .
First question is a technician powers out a PC and it's monitor , a PC and it's monitor and sees the following error message no input signal detected . The display lights on the computer are on . Which of the following is a possible solution ? A change the BIOS settings . Be changing the connector settings of the monitor , see checking the power plug on the monitor .
And be Taking the power plug on the PC . So I'll read it again a Technician powers on a PC and its monitor and sees the following error messages no input . Error message no input signal detected . Right , that's the message . The display lights on the computer are on . Which of the following is a possible solution ? A changing the BIOS settings .
Be changing the connector settings on the monitor see Checking the power plug on the monitor and the checking the power plug on the PC . So and this is what I don't like about , come to you sometimes . I mean , you know , it's not really that far apart . It is what it is .
You know , we'll I always emphasize about the OSI model , right , that you know , first thing you want to do is do a level one which is physical layer Right , and in the physical layer , one of the first things that it's in the physical layer is check your cables , right .
But in this case , even though they have C and D , checking the power plug on the monitor and the check the power plug on PC , I Think the reason why come to you put both of these as Possible answers , because if they just put one , that's the one that other people gonna go to Right .
So they put both of these for a reason right now , no input signal device , but the display lights of the computer are on , which means you don't need to check the power plug on the monitor because the monitor turns on , and also you don't need to check the power plug on the PC because the PC is on . So you're left with a changing the bio setting .
Error B changing the connector setting on the monitor . So the answer is what , ladies and gentlemen ? Yes , just be , that's just be . A is incorrect because the bios cannot be seen as an input , cannot be , it won't . Should give you the error no input signal detected . If it was bios Right Checking the power plug .
While that could be a solution , the problem states that the technician has already powered on already and also with the PC . So the correct answers be since both the PC and the monitor on on , using the monitor settings to verify it has the right input is the way to go .
All right question to a Company just bought a printer capable of automatically printing on both sides of the paper . However , after installation , the technician can only print on both sides of the paper on the page manually . Which of the following should the technician do to fix the issue ? A Install the most recent firmware upgrade available for the printer .
B contact the vendor for our hardware replacement . C Reinstalled the printer software and drivers and then we start printer . Or . D we didn't installation manual and configured to click settings . I read it again a company just bought a printer capable of automatically printing on both sides of paper .
After installation , however , the technician can only print on both sides of the paper manually . Which of the following should the technician do to fix this ? A install the most recent firmware upgrade available for the printer . B contact the vendor for hardware replacement .
C , we install the printer software and drivers and then we start the printer , or D we the installation manual and configure duplex settings . There's a big clue here . To big clues is Both a printer and after installation Right , so he had just bought it . It's just installing it , right , so that will Get which one you can knock out of there .
But you could knock out . Contact the vendor for our replacement , right , you can knock that out . You know a , c and D , any one of them . You know it's a , it's a good one , but the firmware upgrade would not do anything for the printer , right , so you can eliminate that .
And then you left with reinstall the printer software on the drivers and then be self printer , or read the installation manual and configure duplex settings , since he just bought the printer and he is installing Right . Then , and there the answer is D we the installation manual and configure duplex settings . That is your answer . Hopefully you got it All right .
Next question A laptop has been returned for screen repair . The owner insists that the screen is broken , but occasionally a faded image is able to be seen in very bright settings on the desktop . Which of the following steps should the repair technician take first a Replace the graphics card . B Replace the screen , as the customer insists .
C Recommend the usage of an external display instead . And . B Ensure that the backlight is functioning as expected . I'll read it again A laptop has been returned for screen repair . The owner insists that the screen is broken , but occasionally a faded image is able to be seen in very bright settings on the desktop .
Which of the following steps should the repair technician take first ? B Replace the graphics card . B Replace the screen , as the customer insisted . C Recommend the usage of an external display instead . Or ensure that the backlight is functioning as expected .
When it first is the clue here , and I always tell my students it may not be the answer , it may not be the fix for it , what you try first , but you always want to try something first and that might not be the answer . But out of all of , whatever the situation is , there's a way of pecking order where you should try .
So , for example , if you're having something issue with a battery on your laptop , you're not going to take the RAM , the hard drive , the CD out of the laptop . That's not going to be the first thing you try . That might be the problem with the laptop . If it doesn't turn on . Maybe the RAM , maybe the hard drive , something , maybe something's loose .
That might be the problem for the first . That's not the first thing you want to try , and that's an area . You would take out the battery . You see the battery today , so you're back on . That'll be the first thing you do . So just because you may choose one answer . It may not be the right answer for the fix , but it's the right answer for the idea .
Hope that makes sense . All right , so replace the graphics card , replace the screen , as a customer insists , recommend the users have been external display instead and ensure that the backlight is functioning as expected .
There is a clue in the question where it says a fainted image is able to be seen in very bright settings on the desktop , which means you don't need to replace the graphic card or the screen . Right , the answer is D ensure the backlight is functioning as expected . You need to check that out . You need to ensure the backlight is functioning as expected .
The technician should first check the backlight , as a fact that a fainted image can be seen in bright settings suggests that the issue may be with the backlight and not the screen itself . If the backlight is not functioning as expected , the technician can then proceed with repairing or replacing this .
If the backlight is functioning correctly , then the technician came along to other possible causes of the issue , right , so the backlight might not be the issue , but that's the one you want to start , right , before you go to any other possible solution
¶ Troubleshooting Printer and Network Issues
. All right , next , a technician replace a motherboard on a server and now the 64-bit hypervisor is not loading correctly . Which of the following needs to be enabled for the hypervisor to run ? A hardware prefetcher B , hyperthreading C , d-pro D , bd , dash D .
I'll read it again A technician replace a motherboard on a server and now the 64-bit hypervisor is not loading correctly . Which of the following needs to be enabled for the hypervisor to run ? A hardware prefetcher B , hyperthreading C , d-pro D , bd , dash D . What do you think ? The answer is , ladies and gentlemen .
The answer is D , bd dash D , which stands for virtualization technology , for directed item O . That needs to be enabled for the hypervisor to run . Vt dash D is a hardware level technology that enables direct assignments of physical devices to virtual machines .
This allows for improved security and isolation of a virtual environment , which is critical for running a hypervisor . If VD dash D is not enabled , the hypervisor may not be able to access the physical hardware resources in need , causing issues with loading and running correctly . So for that one , the answer is D , alright , next one .
This one is a little easy , this one , you should get it . Users mobile phone gets really hot to the touch and does not retain a charge . The user also reports that the phone is very slow , especially while charging . Which of the following is most likely causing these systems A broken charging port , b digitizer failure , c CPU overheating and D defective battery .
I'll read it again Our users mobile phone gets really hot to the touch and does not retain a charge . The user also reports that the phone is very slow , especially while charging . Which of the following is most likely causing these symptoms ? A broken charging port , d digitizer failure , c CPU overheating and D defective battery .
So the reason why I picked this question , ladies and gentlemen , because it has one word that you always have to remember and come to you and that's the word end . Right the word , and when you see that in com to you , it , or a comma , right it , has two conditions that you , that the answer must be . The answer must be both conditions .
So here is a user's mobile phone gets really hot to the touch and it does not retain a charge , right . And then the other issue is also , reports of the phone is very slow , especially why charge it . So in here you actually have three conditions , which is , you know , for a one Question . You know usually they choose to when they have a couple issues .
But we can work with this , right , let's see . So a broken charging port Will not get it .
You know I might do some of these things Right , you know broken charging port will not , does not retain the charge right , could do that , and the reports of the phone is slow while charging , but it's not gonna a broken charging for it's not gonna get the phone top . So that's how . Digitizer failure is not gonna do any of these .
So that's how CPU overheating and you have you the defective battery . All right , what do you do ? The answer is things in general . Those are the two choices , right . What do you think it is ? You got it All right .
The answer is D the effect of batteries , most likely the cause of the symptoms described for the user's mobile phone Getting really hot to the touch , not retaining a charge and being very slow , especially by charging . A defective battery may not hold the charge properly , leading to the phone running out of power quickly and the need for frequent charging .
The defective battery may also cause the phone to overheat , especially while charging , as the battery attempts to charge fulfills to hold the charge , resulting in the battery continuing to draw power and generating heat . A Broken charging port or digitizer failure would not cause the phone to get hot or affect ability the batteries ability to hold the charge .
Cpu overheating may cause the phone to get hot , but it's less likely to affect the battery's ability to hold the charge . My CPU and battery are two different things , so the answers is D All right . Next one this is the one that some students of mine they usually have a little bit of an issue with , so let's go through it .
Which of the following network devices is used to separate broadcast domains ? A switch be wireless access point C router , d hub . Again , I read again which of the following network devices is used to separate broadcast domains ? A switch be wireless access point C router the hub . What do you think ? The answers ? Think what you think and the answer is See router .
Right , a router is used to separate broadcast domains . A Router operates at the layer three of the OSI model , which is the network layer and access a boundary between different networks , uses routing tables to determine the best path for data to travel from one network to another .
Routers also allow the use of NAT network address table or translation to translate private IP addresses public IP addresses , allowing multiple devices on a private network to access the internet using a single public IP .
Additionally , routers are used to separate broadcast domains , which means that broadcasted by one device in the network are not forwarded to other devices on the same network . They go out a different network , effectively limiting the size of the broadcast domain and reducing congestion . So the answer is C router . All right , that was a good one , all right .
Here is a printing question which is com Tia . It is very Like it's actually the last question the com Tia likes to to give you Laser printer questions . Right , laser printer questions are out of all the four . You know they have a duplex , they have Different kind of printers . Move , I can't Impact printer laser , printer , 3ds and 3ds .
Now , what do you call those , those ones , those hot ones ? I'm throwing a blank , embarrassing , but there's a couple that we have there . So it , this is good , all right . So just remember what laser is . Number one , right ? Laser is the one that you have to be Most focused mostly on . So it'll be good if you Concentrate .
If you're gonna concentrate on printers , concentrate on that , on laser and how they print . You know what could go wrong different . You know if you , if you're missing a toner , toner . You know what happens if the roller stops working . What happens . You know if your Corona wire stops working , if you transfer wire stops working .
Those stuff like that they want to know . They're very heavy on that for laser first , all right . Last question a user in a medical office contacts a technician regarding a printer that's used to print a four size labels . I . After the labels are printed , they mistakenly contained a white space in the middle of the page .
Which of the following will most likely be the cause ? A Contaminated user . B Warned rollers . C , a mince feed or D Page orientation . I'll read it again A user in a medical office contested a technician regarding a printer that is used to print an A4-sized label . After the labels are printed , they mistakenly contained white space in the middle of the page .
Which of the following will most likely be the cause ? A Contaminated user . B Warned rollers . C , a mince feed and D Page orientation . So one of the things that they do here is like , sometimes they give you information that's useless , right and I call that the MacGuffin .
That's something that they use in movies Right , when they give you kind of like too much information or information that's useless , like a user in the medical office , right , ignore that , right , that doesn't mean anything , right , just because he's in the medical office , you know , that doesn't . It's not anything special .
And sometimes Contia will throw those in Thinking that you would say , wow , it's a medical office . I gotta think you know a different way , you don't , right , it's just medical office , lawyer's office , it's the same thing , it's an office , right ? So don't make too much of a big deal about that . It's a medical office , so alright .
So what do you think it is ? So you think it's contaminated rollers , worn rollers , sorry , contaminated fuser , worn rollers , a misfeed page or a page orientation . Well , a misfeed is a misfeed , right ? That means you know it's jamming , right ? So we're not gonna worry about that , right , that's out , automatically out , because a misfeed is a misfeed .
Worn rollers will do what to it , to your printer ? If your rollers are worn , that actually will cause your paper to jab . Hence a misfeed , right . So you left with page orientation and contaminated fuser . So the and remember it has a white space in the middle right .
The most likely cause of labels printed with white space in the middle of HD , in the middle of the page , is deep Page orientation . A contaminated fuser might cause issues with the quality of the print or leading to smudge , but it's unlikely to result in white space in the middle of the page .
Worn rollers can cause paper feed issues or paper jams , but they usually don't result in white space in the middle of the page . A misfeed can cause the paper to be improperly fed through the paper , leading to print issues , but it's not the primary cause of the white space in the middle of the page .
If the page orientation settings in the printer driver or software are not correctly configured to match the label size A4 , it can lead to white space in the middle of the page .
For example , if the software is set to print labels in portrait mode while the labels are designed for landscaping printing , you may see white space in the middle of the page because the printer is expecting a different layout . This , ladies and gentlemen , is how you tackle these types of questions . On CompTIA Now . I just want to remind everyone that , please .
I hope you enjoyed the questions right . If you got them all right , you're on your way for passing the 1101 . If you struggled a little bit , hey , this is what we're here for . It's practice . Let's tell my students let's make our mistakes here . So when we pay for our exams we don't make the mistakes there .
So we can make all the mistakes that we want here . And I encourage mistakes . Even I make mistakes . You know I'm not perfect . These podcasts are definitely not perfect , but you know we are trying very hard to improve it . So , as a reminder again , please follow me on TikTok . I have Professor J-Rod S-P-R-O-F-E-S-S-O-R-J-R-O-D .
If I get a thousand followers , according to several students of mine , I will be able to broadcast live , and I would like to broadcast live these questions so that we can go over . It'll be nice . This will be something nice that I would like to do for you guys and we can do . You know , a-plus , that we're plus three , plus right , it's all up to you .
And you know I'll send out time and date and all that . That we can do it . You know I won't forget my European fans out there . We can do it Also . You can chime in , would love to do this for you guys to do the form of media . I'll still do the podcasting , of course , but I would love to see you guys on TikTok as well .
Don't know how to use it , but you know we'll learn . I guess you guys will teach me Right . So , hopefully , again , find me at Professor J-Rod at gmailcom , if you want to email me and I'll be on TikTok , professor J-Rod , j-r-o-d . Alright , that's gonna put a wrap on it today . Thank you very much for listening .
Thank you for your support and we'll see you next time . This has been a presentation of the National Production of Bicera Music by Joe King . If you want to get in contact with me , email me at Professor J-Rod at jrodexpereldcom . I'm on Instagram at Professor J-Rod and I'm on TikTok at Professor J .
