How American Express uses AI to automate 8 billion decisions ... with $1 trillion at stake

How do you automate risk 8 billion times a year? In this episode of TechFirst with John Koetsier we chat with Anjali Dewan, American Express’ VP of Risk Management. 

Credit card companies have some serious challenges ... with trillions of dollars in transaction volume, they’re target #1 for fraud. But customers expect everything to work perfectly every time.

So American Express started managing every single risk decision on risk using AI in 2015, which makes them much faster. They can now make billions of decisions in nanoseconds, using what might be the largest commercial machine learning system on the planet (probably excluding Google and Facebook)