In today's digitized age, the spectacle of live entertainment isn't just about the Wrestlers, but equally about the seamless technological orchestration that happens behind the scenes. On this episode of Tech Talks Daily, we meet Ralph Riley, Director of Broadcast IT Systems at WWE, a man whose career has seen him evolve from an IT intern to a key player managing the nerve center of WWE's broadcasting operations. Ralph's journey through the ranks of WWE offers a fascinating glimpse into how crit...
Jun 08, 2024•27 min•Ep. 2924
Are you and your business truly leveraging the power of AI in your workplace, or are we just scratching the surface amid the widespread hype? Today, I'm joined by Aruna Ravichandran, the dynamic Senior Vice President and Chief Marketing and Customer Officer at Webex by Cisco, who is making significant strides in technological and workforce transformations. Broadcasting from the vibrant Cisco Live event in Las Vegas, Aruna brings over two decades of experience from some of the most influential te...
Jun 07, 2024•27 min•Ep. 2923
Have you ever wondered how one of the world's largest airlines ensures that every passenger interaction is seamless, both on the ground and in the air? Today, I'm joined by Dan Field, Director of Platform and Network Engineering at United Airlines. Dan brings a wealth of experience integrating cutting-edge technology to enhance customer experiences and operational efficiency at United. With tools like Cisco's AppDynamics and innovative solutions like Agent on Demand, Dan and his team are revolut...
Jun 06, 2024•16 min•Ep. 2922
Are you and your organization prepared for the future of cyber security? Today, I'm joined by Tom Gillis, Senior Vice President and General Manager of Cisco's Security Business Group on the Tech Talks Daily Podcast. Broadcasting directly from the vibrant atmosphere of Cisco Live in Las Vegas, Tom joins us to unravel the dynamics of cyber security within the framework of a renowned networking giant. With a career that spans influential roles at VMware and now at Cisco, Tom offers unique insights ...
Jun 05, 2024•22 min•Ep. 2921
How can a fashion-forward brand like Steve Madden redefine the intersection of style and technology? In this episode of the Tech Talks Daily Podcast, I'm live at Cisco Live, engaging with Steve Madden's top tech minds: Kamran Siddique, Global CISO and head of infrastructure and Nitin Srivastava, Director of IT Infrastructure & Operations. We delve into the dynamic world of retail technology and explore how Steve Madden, a brand celebrated for its trendy footwear and accessories, leverages cu...
Jun 05, 2024•19 min•Ep. 2920
How is technology reshaping the way businesses connect with their customers? Today on Tech Talks Daily, I, Neil Hughes, sit down with Shad Aul, Senior Manager of Network Engineering at Lowe's, to uncover how the home improvement giant is transforming its customer interactions through a groundbreaking collaboration with Cisco. In our discussion, Shad delves into the strategic shift from a traditional on-premise solution to a unified SaaS platform using Cisco Webex Contact Center. This bold move n...
Jun 04, 2024•19 min•Ep. 2919
In this episode, we explore the exciting developments in space technology with Liz Seward, Head of Space Strategy and Market Development at BAE Systems. With a background in business development, marketing, thermal engineering, and mission systems engineering, Liz has worked on notable projects such as the ExoMars rover and a mission to return a sample from an asteroid. She is also a prominent figure in Women in Aerospace Europe and the International Astronautical Federation. Our conversation be...
Jun 04, 2024•26 min•Ep. 2918
In this episode, I sit down with Martin Reynolds, the Field CTO at Harness, to explore the rise of platform engineering as developers strive to accelerate digital innovation amidst rising costs and tightened budgets. Martin sheds light on the importance of internal developer portals (IDPs) in this evolving landscape. He argues that IDPs are crucial for ensuring developers can build at scale without increasing toil, especially given the rising complexity of software delivery pipelines in the clou...
Jun 03, 2024•24 min•Ep. 2917
What real-world impact is AI having on businesses today? How do we measure its success? These are the questions we are exploring at the Experience 2024 event by Genesis in Denver, Colorado. Amid the buzz about AI, I want to dig deeper and uncover tangible examples of its business value. In this episode, I speak with Louise Phillips, Vice President of Customer Centres at Virgin Atlantic, and Michael Johnson, Operational Change Manager at Virgin Atlantic. They reveal how Virgin Atlantic is leverag...
Jun 02, 2024•21 min•Ep. 2916
In this episode, we dive into the evolving landscape of AI integration and security with Kara Sprague, Chief Product Officer and EVP at F5. IDC predicts that by 2025, organizations will allocate over 40% of their core IT spend to artificial intelligence-related initiatives. Just as enterprises raced to the cloud, companies today are scrambling to integrate AI into their IT architecture. The challenge? They must cut existing IT costs to remain competitive. We discuss how companies need to impleme...
Jun 01, 2024•30 min•Ep. 2915
I recently read that 52% of Companies in the Fortune 500 List Have Disappeared Over the Last 20 Years. Another quick search revealed that 1955 v. 2016, only 12% of Fortune 500 Firms remain. I then came across a company that has evolved over four decades to remain at the forefront of financial process automation. Join us in this insightful episode as we sit down with Axel Rebien, CEO of Serrala, a company that has spent 40 years helping businesses cut costs and automate financial processes. Axel ...
May 31, 2024•38 min•Ep. 2914
I am live from Sphere 24 in Helsinki in this special Tech Talks Daily Podcast episode. I am pleased to speak with Christine Bejerasco, the Chief Information Security Officer at WithSecure. Christine brings her extensive 20-year experience in cybersecurity to our discussion, offering a unique perspective from the CISO point of view. We dive into what makes Sphere 24 a standout event in the cybersecurity landscape. Christine shares her passion for this participant-driven unconference that brings t...
May 30, 2024•23 min•Ep. 2913
In this special episode of the Tech Talks Daily Podcast, I am live from the Sphere Event in Helsinki, joined by Antti Koskela, the interim CEO of WithSecure. Antti, a seasoned global software business executive, brings a strategic perspective on how midmarket companies can navigate the often enterprise-centric world of cybersecurity. During our conversation, we delve into the unique needs of midmarket firms and how WithSecure is addressing these through innovative solutions tailored specifically...
May 29, 2024•18 min•Ep. 2912
Are we truly prepared to foster the next generation of female innovators in tech? In this special episode of Tech Talks Daily, I am thrilled to welcome back Clare Hickie, CTO EMEA at Workday, alongside Caroline O'Reilly, Workday's General Manager of Analytics. Together, they bring a wealth of experience and passion for shaping a more inclusive and diverse tech industry. As we approach International Women's Day, celebrated on March 8th with the theme 'Inspiring Inclusion,' Clare and Caroline shar...
May 29, 2024•35 min•Ep. 2911
How has a digital image platform with a legacy of over two decades adapted to the rapidly changing landscape of technology and user expectations? In this episode of Tech Talks Daily, we delve into the fascinating journey of Photobucket with Ted Leonard, CEO of this pioneering company. Photobucket, a platform that supports more than 15 billion images for 90 million users worldwide, has been a steadfast caretaker of memories for over 21 years. Its mission is simple yet profound: to preserve users'...
May 28, 2024•35 min•Ep. 2910
How does one juggle the intense demands of refereeing professional football and managing channel partners across a vast region for one of the world's leading application security companies? This intriguing balance is the story of Carl Berry, EMEA Channel Director at F5, who joins us on this episode of Tech Talks Daily. Carl joined F5 in March 2022, bringing over 20 years of experience in the IT market, particularly within partner and channel ecosystems. But what sets Carl apart is his parallel c...
May 27, 2024•26 min•Ep. 2909
Are you curious about how AI and automation can revolutionize your content creation and marketing strategies? In today's Tech Talks Daily Podcast episode, I sit down with James Taylor, founder of PowLeads, to explore the cutting-edge tools and techniques transforming the industry. From summarizing calls and generating action items with Read AI to automating workflows using Make.com and Zapier, James shares his insights on how these technologies can streamline your processes. We also dive into th...
May 26, 2024•47 min•Ep. 2908
Have you ever wondered how sustainability and advanced AI can converge to shape the future of customer experiences? In this episode, we sit down with Peter Graf, the Senior Vice President of Strategy at Genesys, live from Xperience 2024, to delve into the groundbreaking innovations driving the future of personalized, AI-powered customer interactions. Join us as we explore the pivotal role of sustainability in technology with Genesys Cloud operations now achieving carbon neutrality. Peter sheds l...
May 25, 2024•24 min•Ep. 2907
Have you ever considered what goes into the products you use every day, from the shampoo in your shower to the battery powering your electric vehicle? In this episode, we explore the transformative world of Syensqo, a company at the forefront of the green energy transition. Our guest is Mike Finelli, Syensqo's Chief Technology & Innovation Officer and Chief North America Officer, who brings over 30 years of experience in the chemical industry to the table. Mike will delve into how Syensqo is...
May 24, 2024•27 min•Ep. 2906
What does the future hold for tech companies as AI continues to evolve and integrate into their operations? In this episode of Tech Talks Daily, I sit down with Thomas Lah, the Executive Director and Executive VP of the Technology & Services Industry Association (TSIA), to explore this pressing question. As an expert with over two decades of experience helping major tech firms enhance their operational efficiency, Thomas provides invaluable insights into the profound changes AI is bringing t...
May 23, 2024•24 min•Ep. 2905
In this episode of Tech Talks Daily, we delve into the seismic shifts AI adoption is bringing to the technology landscape with Sam Burman, a partner at Heidrick & Struggles. As AI continues to revolutionize industries, it's not just transforming business operations but also the very fabric of leadership and career progression in the tech world. Sam Burman brings his extensive expertise to the table, shedding light on how the rapid integration of AI is altering the traditional career ladder. ...
May 22, 2024•36 min•Ep. 2904
Have you ever wondered how automation and integration can transform your business, making it more efficient and scalable? In this episode of Tech Talks Daily, I sit down with Gert-Jan Wijman from Celigo to explore the revolutionary impact of process automation on businesses across various sectors. Celigo's integration platform is at the forefront of enabling automated, scalable business processes by seamlessly connecting data across different systems. Gert-Jan explains how this eliminates human ...
May 21, 2024•22 min•Ep. 2903
How is technology revolutionizing the way we provide mental health support to LGBTQ+ youth? In this special episode of the Tech Talks Daily Podcast, I sit down with Emmett Troxel, Director of Contact Center Technology at The Trevor Project, during the Genesys Xperience 2024 CX event in Denver, Colorado. With over 25 years of expertise in contact center operations, specializing in IVR, Interaction Routing, Workforce Management, and Automation, Emmett brings a wealth of experience to their role as...
May 20, 2024•17 min•Ep. 2902
Have you ever wondered if the eco-labels on your favorite products truly reflect their environmental impact? In this episode, I sit down with Christophe Girardier, CEO of Glimpact, to explore how technology is transforming our understanding of sustainability. Christophe, a serial entrepreneur, brings a wealth of knowledge and experience to the table, shedding light on the critical role of technology in achieving genuine sustainability. We begin by critiquing the current state of eco-labeling, qu...
May 20, 2024•45 min•Ep. 2901
How can smart vending machines change the way we shop for food on the go? In this episode of Tech Talks Daily, I sit down with Aslak de Silva, CEO of Selfly Store, to explore how his company is leveraging IoT, AI, and intelligent vending machines to transform the grab-and-go food shopping experience. Selfly Store is at the forefront of innovative retail technology, using real-time data and AI to predict demand, optimize operations, and enhance customer convenience. De Silva shares insights into ...
May 19, 2024•28 min•Ep. 2900
How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President of Product Management for AI at Genesys. Brett shares his insights on the latest AI innovations from Genesys, including their groundbreaking developments in Customer Journey Management. Brett delves into the findings from a recent consumer perception study o...
May 18, 2024•20 min•Ep. 2899
In today's episode of Tech Talks Daily, we dive into an insightful conversation with Nicole Thomas, VP of Customer Care Center at Coca-Cola Bottlers' Sales and Services Company (CCBSSC). Nicole shares how CCBSSC has extended the capabilities of the platform by utilizing Genesys Dialog Engine Bot Flows to introduce an innovative account finder voicebot. This technology determines the customer's identity and intent before connecting them to an agent, ensuring inquiries are routed efficiently and e...
May 17, 2024•17 min•Ep. 2898
How can businesses harness the power of technology to stand out in a crowded digital landscape? In this episode of Tech Talks Daily, we sit down with Conor Egan, VP of Product at Contentstack, to explore the innovative solutions and strategies that are redefining digital customer experiences. Conor brings over 15 years of experience in the industry and has been instrumental in creating solutions that disrupt the CMS market. We begin by discussing Contentstack's pioneering role in the development...
May 17, 2024•26 min•Ep. 2897
What does the future of warehouse technology look like, and how can it shape the supply chain industry? Join us in this insightful episode of Tech Talks Daily as we sit down with Matt Gregory, Managing Director of Northern Europe for Körber's Supply Chain Software. With over 17 years of experience in the supply chain software industry, Matt brings a wealth of knowledge on how technology is revolutionizing the way we manage warehouses and supply chains. In our conversation, Matt delves into the s...
May 16, 2024•25 min•Ep. 2896
How can AI transform the future of clinical decision-making? Today on Tech Talks Daily, we explore this pivotal question with Rhett Alden, CTO at Elsevier Health. Rhett brings deep insights into the integration of AI with clinical knowledge to enhance healthcare delivery. Rhett discusses Elsevier's latest innovation, ClinicalKey AI, poised to revolutionize how clinicians access and utilize medical information. Developed with the sophisticated blend of Elsevier's vast clinical knowledge assets an...
May 15, 2024•26 min•Ep. 2895
