Episode 20: Quality Part 2

In this episode, we're excited to talk with Hailey Krumland about our Quality here at Lamb Weston. Visit our website at https://tater-talk.transistor.fm/ and listen to learn more! Visit the link to let us know about other topics you'd like us to talk about on the show! https://forms.office.com/r/vYdvjXmKpP

Five Key Takeaways:

1. Sampling and Testing: Multiple checkpoints for testing raw materials, including plant tissue and storage samples, help understand size, defects, sugars, and solids in potatoes.
2. Handling Customer Complaints: Complaints come from various sources like direct feedback, store operators, sales teams, social media, and a 1-800 number. The team investigates and resolves issues by checking production records and communicating with manufacturing teams.
3. Using Technology: Advanced technology like sorters and scanners helps identify and manage defects in potatoes, ensuring consistent quality.
4. Quality Certifications: Facilities follow certifications like the BRC audit to ensure food safety. Customer-specific audits and internal checks also help maintain quality.
5. Continuous Improvement: The company takes contamination seriously and uses customer feedback to improve. The QA team works to fix issues and enhance product quality.