How the State of Montana Fixed Its DMV Customer Service Using a Chatbot With Levi Worts
Mar 13, 2020•30 min•Ep. 1
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Episode description
The DMV is notorious for its terrible customer experience, and one bot creator in Montana, Levi Worts, set about changing that by creating one of the largest and most effective government chatbot customer service systems in the world.
We spoke to him to get an insight into the sort of value that the Montana DMV and its citizens are getting out of their TARS chatbots.
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