S3E6 - Inside Phenom’s New Service Experience

A new standard for how companies support their customers is here. Consumer-like experiences — including self-service capabilities, real-time updates, and interactive communities — top the list of requirements for ongoing 24/7 support.  On this episode we speak with Phenom’s Mark MacDonald, VP of Global Customer Care, who shares how Phenom is paving a new path for customer care rooted in transparency, personalized experiences, proactive monitoring, expert training and resources, and more. Get notified for all upcoming TXL episodes here: https://info.phenom.com/talent-experience-show-subscribe/