How AI Is Redefining “Quality of Hire” with ServiceNow SVP Sarah Tilley

Talent All-Stars

May 06, 2025•26 min•Ep. 30

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Episode description

What does it look like to evolve your talent strategy while sitting at the center of the AI revolution? Just ask Sarah Tilley.

As SVP of Global Talent Management and Acquisition at ServiceNow, Sarah oversees a large-scale but agile operation that processed 1.7 million applications last year alone.

In this episode, she shares how her team uses AI not just to streamline recruiting—but to deeply enhance how they assess, hire, and develop talent.

She also explains why brand alignment matters in B2B, how to make the case for innovation within lean teams, and what "quality of hire" really means in 2025.

You’ll learn:

How trying to “prove herself” held Sarah back—and what she did instead
How she gives her team space to experiment and innovate
The #1 trait she’s looking for when hiring future leaders

Connect with Sarah on LinkedIn: https://www.linkedin.com/in/sarahtilley/

Connect with us:

💻 All Episodes: TalentAllStars.com

💼 LinkedIn: https://www.linkedin.com/company/ziprecruiter/

💼 Dave’s LinkedIn: https://www.linkedin.com/in/davetravers/

📸 Instagram: https://www.instagram.com/ziprecruiter

🎵TikTok: https://www.tiktok.com/@ziprecruiter

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