The Customer Ain't Always Right

Now, this would be for anybody and everybody, everybody Who is a customer in any type of establishment. Now, when we talk about customer service, now this one came with a little spice of the sip is the rum punch. When we talk about customer service, not all customers know how to be professional. That's surprising because most of us, and when I say us, I'm talking about as people, right? Live by the motto that the customer is always right. Yeah, that's a lie.

Like that statement is absolutely crazy. So when we talk about being a customer and me being now and in my life have been a service provider, right? So I perform a service, I have customers. I've worked in different environments where I've had customers and people crazy as hell. Like I wanna make it make sense, but I'm hoping that my listening people are not one of these people. So sometimes you gotta check yourself, and this now is coming from a perspective of a business owner.

Now, what I'm about to tell you today applies to every. Part of being a customer. I don't care if you wanna a restaurant or you are in a salon environment, you are in a spa. It is about being a customer and understanding the protocol of being a customer, how to be a professional customer. I don't think people are taught that, and that's now up for debate. Okay. Because people need to be taught how to be a customer, cuz some of this shit, and I mean shit is absolutely crazy, right?

So we wanna talk about being a professional customer to receive the best customer service that you can. So I know this is going to be like very debatable. Right. You have people who have a consumer mindset, and then you have others who come from the business perspective. But even those who, from a business perspective, they lack customer service, right? So it's kind of questionable as to how this could go.

Now, I am going to say that while I am very versed across the board, I have taken several classes from the top providers of customer service. But just to help me understand, right, and when we talk about customer service, we are talking about on a basic level of, Hey, I'm going through the drive-through. Now, some people will get mad. At the person taking the order, were the person giving them their food, right?

But how many of us, and I'm talking about us as a people, cuz I ain't really with y'all because this is serious for me. Go to the damn window. Or you're at the voice box at the menu acting like you ain't never been there before. Like you don't know what the hell you want for one. You know what you are allergic to. How is the person behind the mic supposed to know that We shouldn't have to always ask that when you know that you done been here before.

How about you tell somebody so they can best service you? Don't nobody have time for you to be going through your thoughts when you already know the damn menu. I know this is like, what? But then I get mad when you order messed up, but you really didn't have it right from the beginning because you was kind of confused about your allergy. Right, but that's on a small scale. Now, there is two sides to that. The person behind the mic could not have been listening properly, and that's another issue.

But when you go acting like you do not know your allergies, what you don't want, what you do want, and you have been here like in your life 25,000 times. Ma'am, sir, please get to that damn box and order what you want. You came here to this draft through, you already knew what you want. You stood in this line. You already knew what you want cause you done been here before, but why you acting like you don't?

But we want somebody to provide the most customer service cuz you expect for that person behind the mic to reach your mind. They don't know you. Now we get mad at them and I'm just saying, we, we as a people, cuz I ain't really included in, you don't forget that. Right. But now being but being a person, and not just now, but in my life of providing services to others. The crazy part about this is, I see it all the time in a salon where people are like, did you forget how to be a customer?

But expected customer service, and I'm the only stylist who feel this way about y'all. So if this is you, your problem, I'm straight judging, right? Because please understand that we are providing a service and we wanna provide you with the best service, but learn how to be a more professional customer. Okay? So there's now the situation where it's customers feel like, Hey, stylists out here with too many damn rules.

The rules are in place cuz your friend, your cousin, your aunt, your grandmama done fucked up the system, right? Somebody didn't follow directions and it might have been somebody you knew, or it might have even been you that caused this rule to now be in place the service provider has to make it best for you to service them.

We are weeding out the bad vibes, now, when I tell you about being a professional customer, and this is a side note and off topic, as you know, Patrice's random, and I can be, whoever been listening, you know that I am. But if you are a scammer and trying to get over on people, this is not for you. You are not included in professional customer service or being a professional customer. Don't nobody want you. We don't want you at a fast food restaurant. We don't want you in a retail shop.

Look, we don't even want you in a dollar store because you, somebody who always trying to get over, always got a problem, always trying to scheme, and this is not for you. You might need to take a whole nother class of learning to be a better person. But I digress. This is not for you. This is for the people who think they are great customers and swear that they know about customer service, but they lack professional customer courtesy. Maybe that's what we'll call it, right?

You don't even know how to be a professional customer. Cause reality is, is that no business owes you nothing. We welcome you, but we owe you nothing. I know that sounds crazy, but we already are providing a service. We are ready. We're here. But if you do not understand the rules and the guidelines, and when somebody asks you a question, whose problem is it? Right? So back to the topic at hand as to being a professional. Providing a service, right, or having a business.

What I find is that people do not like rules that are set in place. they do not respect time or even understand how that flows. and think that they should have what they want when they want it. Now who doesn't really want to have what they want, when they want, but that is not reality. And what I'm finding is, is that advice from a professional, right? When you are either at the drive-through, hey, think about what you want before you.

Get to the voice box right before you even get to the menu, you probably already know what you want. Please just state what you want. It saves time. When people talk about the line too long note that there was somebody at their window acting like they don't know what the menu is. And the funny story is, is that I was laughing because it's one day and it makes me think about my son. Now by Midget, that's not so, Midge is like a genius in his own right, but he makes me really ponder on life.

And we were in the line at Chick-fil-A who has amazing customer service, by the way. As they to the point, the menu is simple and clear. You only even had that many options that you need to really be thinking about. But I was like, you know, hey, hey, here's someone, you know what you want. you know what you gonna get today. And he looked at me, he was like, all they service chicken. And I was taken back like, That's all they serve.

It's not like you got that many options, but still, what do you want? But when he said that, it made me think like clearly, like I got this. It ain't that much to choose from Mom. You asking me too early. But I laughed so hard because it made me think that yes, they have kept this menu as simple as possible for you to make your choices. And it's clean cut. You want fries, you want a salad, you wanna wrap, but everything is chicken. What side you want? Do you want macaroni and cheese?

You want fruit, you want french fries, you want potato tots? How many do you need in them? Chicken menus. You want a chicken sandwich? You want a chicken biscuit? Like they kept it real simple, but people still get to that when and act like menu and act like it's Burger King. They are not selling impossible burgers, big Macs or Whoppers. I know that's named Donalds. Don't judge me. But that's funny because when he said that, it was like, wow, you, you know?

And I had to laugh because I'm acting like he got a whole bunch of options. But he really get nuggets, right? But we will be mad at the person behind, I think like they take it forever. You took forever to even order. You ain't even know what you want. And then you get there, can I get some sauce? Can I get this? You know what, can I change this? I thought I wanted that. Like, and people are allowed to change their mind. But think about that before you even start your order.

But when I'm in the salon, even though I'm talking about the drive through of Chick-Fil-A, being a professional customer is across the board. Now, if we move that to the salon, I know this is like, oh my gosh, these stylists are crazy these days. They got crazy rules. You gotta come with this, or you gotta come shampooed. You need to come detangled. But you know what? They got rules right? And follow the damn rules. Communication is the best part of being a professional business.

And a professional customer, like the business is not here to read your mind. We don't know you. So if you are running late, do you know that it is just a courtesy to say, Hey, I'm running late. Is it still okay? Because 15 minutes can change time. 15 minutes could be your whole shampoo journey. 15 minutes could be their breakdown, whatever that could be to get your wig on. And that would put them 15 minutes behind for the next person who was gonna be on time, but your butt was late.

Be courteous and don't get in there and be 20 minutes late and then you going to ask for some extras. No ma'am. No sir. That's disrespectful. Yes. You think because you showed up, we should give you what you want. But that's not how it goes. That is not reality. Nobody wants to work under that pressure of inconsistency and inconsideration. Now, I hope this is not you, my listing viewers. I hope that you're not this customer.

But I find when I ask people, then Salon say, Hey, what are you going for today? And they tell me, you're the creative person. You're the professional. Why don't you just make me up? I'd be looking at people like You a damn fool. So if I am a creative person today, I wanna do green. Are you feeling green? And I say it because it's the most extreme color that nobody really wants to go for, but it's actually really pretty on most of us. And they'd be like, oh no. Well you said do what I wanna do.

That's how you leave looking like Susie and not Samantha. Because don't nobody know you. You need to come with some pictures. You need to have a conversation. We do not know you. When you come in, your head is nappy, is not in order, and we need to get to the point of done, not undone. You had a bad experience with the last salon. Don't come bringing that here to a new space where you're trying. Again. Learn to be a better customer. Bring pictures, change the dynamic of your situation.

If you want different results. Now this is like touchy, right? Because I really want people to understand, like I've seen it when a small group of people go to a restaurant and wonder, how did your food get messed up? Cuz you weren't even decisive in the beginning. Now those who are very clear, like, Hey, I don't want this. I need this. Because you know, some people's list are very long, but to provide the best service.

People should not have to read your mind as a customer being considerate of time. You have people who will appear in Nordstrom, Macy's at five minutes before closing because they think, I have arrived. You were open, and you should still service me. Why should they spend a crazy amount of money on electric? And hours because you lack time management and coming in five minutes before somebody closes and while you shop and take your time to find what you want, that's now how that works.

And you are about to spend about I would say about 150. I'm gonna give you the benefit of the doubt of coming in right before closing and spending 150, and that is pushing it. That will cover wages, electric, overtime, anything like that. You're not doing that the amount that you're spending. It is so inconsiderate. Some of those people have been in work for a long time. They want to go home. That is not customer service.

When you're inconsiderate, you're an unprofessional customer who lacks courtesy. And that's your problem. But sometimes when you read a review, you be like, oh my gosh, that salon or that store or that establishment is the worst. But sometimes if you read some of them reviews, you'll be like, that customer's crazy as hell. That is so unrealistic you get about four more details, right?

So, The last one was talking about being a salon professional and about how, not getting us mixed up, but how about you customers understand that the business that you are walking into, right? And there is a difference between the Dollar store, target, Walmart, right? And how you go into those places. There's a difference. And how people walk in, what they wear, how they act. Very different. Very different.

But when you are going into a space like a salon environment, and I'm gonna speak from by industry cuz not people, we probably need a voice on this. Cause people who summon the most outlandish and crazy things. This is a public service announcement to anyone who has been a customer in a serviced based business. We want to hear from you. We want to know that you are running late. We want to know that you are canceling.

Yes, we are still pissed if you are canceling five minutes before you are supposed to be here, but yes, we still want to hear from you because you know what? You are wasting our time by not communicating. you hear that moment of silence? That is something small, but communication is the key.

Another part of the communication is that if I could help you out with any advice of being the best customer, right, the most professional customer you can be, is that when you go into any establishment Know what you want. I have to tell clients all the time, I don't know you. I have to get to know you. So we at least gotta give me a lane to be in. How about you put me in the state? How about you gimme a street to be on so I can pick the house?

So I am very professional and creative and I got options, but I don't even know you. And I wanna provide you with the best service, but they'll be like, do what you want. I don't even know you. What would you like today? And we have to have that conversation to be able to get to that. So first, let me know. Communicate with me. You gonna be late, you running behind, you wanna cancel. Hey, let somebody know something. If you do not have a phone number, send an email. We will read it.

And when I say we, I'm talking about all of my professionals. If y'all can't tell the energy in this, it is stressful. I am not the only person who feels this way with the lack of professional customers. Because everybody's not a scammer, but you guys just got some ways that make us think like, why would you do that? And not if you have to pay a deposit, it's because your sister, cousin, friends, somebody didn't canceled last minute or not shown up, just nothing at all. There are numerous.

Service providers from the lash industry, nail industry, hair industry, that get clients who never say anything. Most of them may even have online booking and you can go in and cancel the appointment and you don't, you just don't show up. You don't send an email, you do not place a call. You do not send a text, but you know when you respond. Oh, when your card is charged and you are like, wait a minute, but I, I couldn't come today too late, sis.

You had about four messages that you could have replied to that said, I cannot make it. I had an emergency. I have a problem. Can I reschedule? And you didn't. So now you are charged because you lack being a professional customer. And then you mad at the business, like they got too many rules and this didn't work out. I was just a few minutes. No, these businesses wanna provide you with the best customer service and this is how they're trying to do it and have a controlled space.

You don't get to do what you want, when you want to and how you want to. Now. We appreciate your business, but we want good business. We want good customers. We would like it to be easy. We would like it to be a team effort. Not a take, but a give and take, right? So that that part, right? So communicate. If you can't come in, if you're going to be late and well before you're supposed to be there, do not text on parking and you're already five to 10 minutes late. That's crazy.

You knew you was late 30 minutes ago. you knew you was wrong cuz you left out later. You did not leave out the time that you were supposed to and it's stressful. So it's like, hmm. Is the business crazy for charging your card or not accepting you as a client? No ma'am. Sir, that's you. Your barber gave you a time. And now there's a two-way street to this. We talked about professionalism and most of the professional people that I know are very timely. Right.

If you are not timely, I am a person that if I know that I am running behind time, I have sent you the message well before your time. Like, Hey, I'm 10 to 15 minutes behind my schedule and clients, whatever that may be. Can you come at this time? Because there's a question mark, not a period. I do not assume that you can, but it's communication to say, is this okay? And I apologize. Do I get that same courtesy sometimes? No, but I remind clients often, like you are not on my payroll.

You are not to be here all day. So know what you want and know where you going cuz I got you. But we don't have all day to figure it out. You got to go home cuz I wanna go home. don't wanna be in here playing with y'all. We love you, but we ain't here to play with y'all and I'm sure you don't wanna play with us. Because happy y'all did not plan well and got somewhere else to be. So you don't even plan your life off of the amount of time that you book for. So it's being courteous.

It's being like a person who can communicate good, bad, or indifferent. It makes us see you differently as a service provider. Like, hey, they at least communicate versus saying nothing at all. Now another suggestion would be to plan out your money. Plan out your life. I don't care if you walking into Nordstrom's, the Dollar Store, target, Walmart, naming Marcus or Sachs. Know what you can afford, know what you're getting yourself into and devise a plan.

It is not on me as the service provider to determine how much you can afford when you're asking for things that are outside of your budget. If you belong at Target and you're shopping at Nordstrom or sacs, that is not Nordstrom or Sachs problem, it is yours. You should have stayed your but target. You cannot have what you would get at those other establishments or a targets budget. Counter coins. Now, It could be border.

But what is more offensive is somebody asking you for something that is well out of their budget and expecting you to perform this service in all of the time that it takes to achieve it with the money you planned on spending because you're a customer. I take another sip on that. We should not conform to your target budget if we are a Sachs establishment. Is that fair? No, it is not. And you can't expects energy on a Walmart budget and time. I've had some of the craziest things.

I've literally had somebody come to me asking me for Beyonce's color and her budget was a hundred dollars. And that was including style. I was offended that she thought that that's what it should be. The amount of work it would've taken her to get to the type of blonde and the dimension that Beyonce's hair has from where she was would've taken a minimum of six hours, and she felt as if it was worth $100. I looked at her like she was bat shit crazy. I am day serious.

Like you must have lost your mind. If you said, I'm gonna do that, what's the amount of product that needs to be used? And I know you as a customer, you don't have to count that. That is not your concern. as the business professional, You'd have lost your mind. That ain't even on my price list, how you come in and create something new. No ma'am. No, sir.

No. Well, we talk about customer service real quick when you leave a review and we like their prices are X, Y, and Z and I don't feel like it's worth it. You knew those prices before you got there. Was it outside your budget and that wasn't something that you chose to do? I've read reviews from customers, even on like trips. Well, this is expensive. This is more than I've ever paid anywhere else. You didn't have to do it. didn't have to go on that excursion for that amount of money.

If you felt as if it was outside of your budget, that is not the company who would provided the excursions problem. If you as a customer, ma'am, cuz you ain't killing your coins or plan your life, all right, that's not a customer service issue, that's a professional customer issue.

I know that could be border non offensive and it may not make sense to be what Somebody's gonna give you another way of looking at it as if it's the company's fault, but please understand it is not up to you to place a value on how much someone should charge for your convenience. Like you think that it should be worth less, but you don't have a clue as to what's entailed because you have a consumer mindset and not a business mindset.

You are a receiver, and receivers don't always know what it's like to give and provide. And what that really entails. What's the cost? What's the time, how long? But you know how to receive and that's okay. I just want you to be a better receiver. This is a team effort. Follow the rules, communicate plan. don't care if you're going to the drive-through or a service based. business. I don't care if you going into Nordstrom Sachs, a dollar store, be a better customer.

People wanna help you and know it's not always easy to do our job. Be patient, communicate. Now, the other side of that to you customize that I'm trying to teach you to be their professional customers, Choose the establishment wisely. Hmm. Now on the last episode of this tacos tequila therapy and the tea, we talked about, professionalism. Like I told you guys, don't be mixing nobody up.

Yeah, they might be really good, but they're not to the level of professionalism or licensed or degreed to be in that arena. you missed it, go back to it because I also talked about the difference in the level of professionalism and things to expect. Right. But what you don't go to is you don't go to the dollar store expecting sac. If you go to somebody who provides a service and they told you to bring your own towel, you need to shampoo your own hair. Don't expect hair growth.

Don't expect for them to know. You or care about you. You have a lot of stylists now who have now focused on more of their niche market, right? They are focusing on not just market, but niche service. Like, this is what I'm really good at, this is what I'm sticking to, and these. Artists are amazing at what they're focusing on. Be it braids, be it micro links, color, they're doing natural hair, they're doing cuts, whatever that may be. You see a lot of that on their websites if they have them.

And that's another topic. your Instagrams, your TikTok, your Twitter, wherever that is, and they're posting their work. Even on Facebook, you can see what they're really good at, but I find that customers will go to someone because they provide a specific service expecting a full service experience. Now, sir or ma'am, if you went to that person because of the service that they provide, like, oh, they do really good ponytails, or, oh, they do really good weeds.

Note that they may not care about where you came from and where you going to, so they don't care about your hair care. They don't care about your hair loss. They're about to cover it up with what they do best. Because that isn't the person that's really working with you. Sometimes it takes an arsenal, like your doctors. and I've said this before in another podcast, sometimes it takes a team, even with your hair, you have several doctors.

You might have, Hey, I got my girl who got my braids really well. She doesn't do too tight. She doesn't pull my edges. I got my girl who do color. I got my, my man who does cuts, whatever that is. Right, but understand people's lane. Now to you, future customers of any service provider. I'm gonna give you this from a professional, and this is some free information that you guys are not paying for.

When you are scrolling and you are looking at photos on Pinterest, Instagram, TikTok, Facebook, I don't care. Even if it's Google. If you are looking at a business, a salon, a barbershop, a nail tech, a lash tech, and they have a specific style or a specific lane that they stay in where they, Hey, I do shortcuts. Hey, I do color. Hey, I do specific types of barbering, whatever that may be. Right. If you see a video and let's say it got. A whole lot of views, like, oh my gosh, she looks amazing.

And when you do a little bit of digging and you go to the stylist page and you never see that client again, why is that? Did that person not return? Is their hair damaged? Because if that person got a lot of views, they probably would get more with a different style, a change up, a color change. Hey, she returned, she went from straight, she went to curly, whatever that may be. But a repeat customer says is consistency in their work. Somebody liked them enough to come back.

If you don't even see a repeat, you should be concerned. Why is there no repeats? Do they see that many people that they don't need to have repeats? But why do people not come back? Can they not afford to? Do they travel to see them? do they have a bad experience? Can they not afford to? Whatever that may be. But you as a customer need to do better digging when you want to. Choose your place and then label everybody as the same.

So I had people that be like, yeah, I went to a salon at, you know, a stylist and she might not even say salon. What she will say is, the stylist was unprofessional. And I was like, oh, how was it? You know, like, what was your experience like cuz you wanna learn people and I don't really care who the stylist was because the name really doesn't matter to me. But what was the experience that you didn't like?

And I find it funny when you hear someone say like, yeah, I was in the basement while I ended up at her house. he or she didn't give me the address until the day of. I had to put a deposit down, but I didn't even know where I was going. She had a boyfriend in and out. She had pets, she had dogs. I was babysitting the kid while I was getting my hair done. What made you choose that person anyway? Do you think that you're a great customer in your choice? No. Check the person that you chose.

What made you choose this establishment? So one of the things that I have been telling clients lately when you're choosing a person which you want to see is consistency. If they are known for that thing, that's what they do. Know that they may not be asking you where you came from and where you're going to. You came for what they do as a niche. Product or service. You want this? You want this ponytail, this is what I do. I got you.

I'm gonna cover up whatever you got going on and I'm gonna make it work. But when you have someone who does not have, and when you look at their Instagram and they do not have a person that you can see twice, With a different look here, growth, a different style, be concerned because why would they not post again, someone who got them so many views and their hair looked amazing and you're able to change it. And it's good question that.

It's not just consistency in what they can do, it's how many ponytails they can make look the same. How many wigs they could lay that look the same, but do you see a repeat customer who came back and changed or elevated or had options? You have people out here that's saying like, Hey, I am, you know, making people great. You know, women have alopecia and I make them feel good and make them feel free. Okay, so do we see growth? Do we see change?

Do you see that customer again with something different? Did you see any hair growth? Did you see them do anything different? I'm concerned with those folks. If you see someone who may look like it's in a hallway or outside, you may have gone to their house, and if that's not the type of place you wanna be in, choose wisely. I'm not saying every person who provides a service is professional, but there are some customers who like professionalism.

And we just want you to be more professional, putting people in the right category, and being a customer who is in the right category. So communicate with us. Know your budget, know your time. Be respectful. Choose your service provider wisely. Don't go holding someone else accountable for something that you like to do research on. One of the things that I was taught, I talked to the clients about in the salon, which is very funny, right? Is that over covid?

I was watching all of these YouTube videos because I am not one who can be in front of the camera all the time, and when I do, sometimes I'm cross eye, but I digress. But I seen this one girl, oh my gosh, she was super cute. Oh my. She was just beautiful and she did so many beautiful braid styles on herself. But as a professional, what I noticed is that out of these 20 videos I done watched a view and repost on some of major platforms of pages getting thousands and thousands of views.

This girl had aint never changed length. She stayed baldhead, so you locked haircare, but she was able to cover it up. Now, if you are a customer who likes that, please go forward, but do not make that dollar store salon or experience a sax or Nordstrom experience. Are we clear? Does that make sense? That's what you chose and there's no judgment. It is okay.

But what you don't get to do is go into the Dollar Store expecting Sax or Nordstrom Energy, but you chose to go to the Dollar Store because that's where you were at that time. I know it seems like I'm all over the place cause y'all know I'd be giving y'all ran. Random energy, but I just want to educate you because this is what it looks like and there's a two-way street.

There are some of my, salon professionals who are not very professional and they do not communicate well, so I'm not saying that all are perfect. But what I'm saying is if you can start out with being a more professional customer and understanding what you want and where you're coming from and where you're going to, and learning how to communicate, you will choose better establishments to be in. And it doesn't always have to be expensive that you get the best customer service.

I'm not saying that at all. What I'm saying to you is choose your space wisely. Show up and respect what is asked of you. Now, if they're asking you to bring your own towel and you still choose to book that appointment, it is not the Ty problem is yours cuz you did not like that, but you still went along with it. Some people ask for minor things. Like, Hey, be on time and maybe just comb your hair a little bit. Don't come in with dreadlocks and united locks, detangle it a little bit.

Tell me if you're late, small things so they can best help you and know the flow of the salon because people respect your time these days. Nobody wants to be in a salon all day for a wash and blow jar. You don't have to be. But if you come in not knowing what you want, you get that all day time. I find that people now, and I know this is a old way of thinking, right? That, Hey, I, I want an appointment. Okay, when are you looking to come? Thursday. Okay. Are you looking for morning or afternoon?

And what are you looking to do? And they would say, I don't know. Well, this is a time for you to decide a kind of space that you want to be in, because that determines what time I can give you. Because not every salon is booked on just bodies being in the salon, right? Some people are booking based on services. What you get, what are you getting? What would you like to do? Determines how much of my day you're going to take up and where I can place you.

And yes, online booking, again, be very confusing for you non-professional customers. Now don't forget this conversation with people who wanna have really good customer service. And they may have lacked it at times and they can probably use some improvement. We are not talking about scammers and you know those people that's always trying to get over on somebody wanna steal from somebody. You wanna get the wig, but retract your charges. Cause there's people out here that do that. Hey girl.

Hey, sir. Check yourself, but learn to be a more professional customer. It is simple. It is a give and take relationship. Don't be the customer. That's just a taker. Be respectful. Be the person that when you go into the salon, you get the best customer service because you have been the most professional customer in your communication, in your consideration, and in your patience. We got you. We love you. We love to have you, but we don't want your foolishness. Everywhere is not bad.

Some of y'all don't even know what you want, know where you are going, but you expect for somebody to know. And I have to tell people all the time, I don't know you, and right now your hair ain't even done. So we need to talk about what it looks like when it's done. I have no visual examples. I really don't know you, but I would love to get to know you. Communication is key across the board.

I don't care if you're at the drive-through, you're shopping for clothes, you're shopping for food, you're in the salon, you're in the barbershop, or at the nail shop, understand. Learn how to be a better customer. Cause don't nobody owe you shit. And maybe some of my professional people who provide a service or worker, certain establishments learn how to be the better customer so they learn how to be a better service provider. Would you want somebody to do that to you?

Some things make sense and some do not, but that's been my reign. I feel like it's been like wrong, but that's a conversation that is ongoing. It is everlasting. Is that I have taken multiple classes on customer service, but what I have learned from my customer service classes is that I want professional customers and are you a professional customer? Check yourself. how that goes for you? Are you the person who can't make up your mind in the drive through? Take it forever.

And you blame it on the business, but it's really, you change your mind 4,000 times or can't make up your mind. It doesn't make sense. But learn to be the most professional, considerate customer, and you'll be amazed at what level of customer service you would get. It has been the most all over the place, grant, but I hope you got it. Y'all open your mouth, communicate. Think before you speak, know what you want, and your establishment wisely. And we are going to end it today with.

You had options, but today, thank you for choosing me. I hope this helps. I'm sure somebody will be mad with me, but it's all those, this was not to be offended, and if you are offended, you are probably the most unprofessional customer out there, and I hope you get better. I'm sure you will just learn your lessons, check yourself. I have been a much better customer being a service provider.

I've learned what it takes to be great to provide this service, and it has helped me to be a much better customer. To all those new customers out there, to whatever establishments you choose to walk into, enter or book an appointment with. Go be great. You got this, you learned something new today. I know you gotta consumer mindset, but just be considerate and communicate customer and be the most professional customer you can be.

Thank you for spending your time with me on today's tacos, tequila therapy, and the tea with Patrice B and I will see you on the following Tuesday. Take care.