🎙In this episode, Dr Steve Day discusses the importance of effective staff management in small businesses. Drawing from personal experiences and mistakes made in the past, he shares seven essential tools from the Staff Management Toolkit. These tools include the Welcome Meeting, 121 Meetings, Probationary Reviews, Employee Private Records, Monthly Task Board Reviews, Periodic Performance Reviews, and the giving Feedback model. Steve emphasizes the significance of consistent and structured manag...
Oct 24, 2023•25 min•Ep. 144
🎙 Steve explores the concept of the unified task matrix and how it can be used to improve delegation management and teamwork within a business. He explains how this framework allows for effective delegation of work, clear communication with the team, and complete visibility of all tasks and projects. Steve emphasises the importance of gradually assigning tasks to new team members to avoid overwhelming them and provides insights on monitoring and optimising workload capacity. By implementing the...
Oct 19, 2023•25 min•Ep. 143
🎙 Dr. Steve Day sits down with the remarkable Orion Rodgers, a seasoned entrepreneur who took his service accommodation business from overwhelming chaos to astonishing success. Orion and his wife embarked on their business journey in Canada, initially shouldering the weight of every task. However, through the art of systemization, smart task outsourcing, and assembling a stellar team, they unlocked the freedom and success they had always craved. Orion's incredible journey showcases the incredib...
Oct 11, 2023•51 min•Ep. 142
🎙 Steve is joined by Georges Verdis and his operations manager, Grace, based in the Philippines. Georges shares his experience of transitioning from a purely UK-based team to incorporating remote workers from the Philippines. With the help of Steve, Georges successfully systemized his team and hired Grace as his replacement office manager. The episode explores the reasons behind the success of working with overseas workers, including the high quality of work and the cultural values of loyalty a...
Oct 04, 2023•1 hr 20 min•Ep. 141
🎙 Steve shares his personal experience of hiring his first assistant and the mistakes he made during the onboarding process. He emphasises the importance of having a well-structured onboarding process to make new hires feel welcomed and prepared to start working effectively. Outlines the steps they take in their onboarding process, including crafting a welcome email, setting up company email accounts and adding new hires to necessary apps, providing training materials, scheduling a welcome meet...
Sep 27, 2023•22 min•Ep. 140
🎙 Steve discusses the challenge of finding the ideal team player for your business. He shares a resource from tablegroup.com that provides interview questions to help identify individuals who are humble, hungry, and smart. Highlights the importance of finding team members who are self-motivated, diligent, and aware of their impact on others. Steve explores questions that reveal a candidate's ability to work well in a team, handle difficult situations, and demonstrate self-awareness. Emphasizes ...
Sep 20, 2023•22 min•Ep. 139
🎙 Join Steve as he discusses the importance of hiring an assistant to help with systemization and documentation in your business. He shares his experience of being overwhelmed by creating systems independently and explains how having an assistant can free up time and headspace to focus on high-value work. Steve emphasizes that hiring an assistant early on or supporting your existing team with an assistant can increase efficiency, cost savings, and the ability to delegate tasks effectively. He h...
Sep 13, 2023•14 min•Ep. 138
🎙 Steve continues his exploration of effective recruitment strategies in this episode. He emphasizes the importance of narrowing down the pool of applicants to find the right fit for the job, sharing his systematic approach to analyzing and grading applicants based on their responses to specific questions and test tasks. He streamlines the recruitment process by utilizing video interviews and objective grading criteria and ensures that only the most qualified candidates move forward. This episo...
Sep 06, 2023•23 min•Ep. 137
🎙 Steve takes a deep dive into the world of recruitment, unveiling his battle-tested strategy for enlisting top-tier talent that perfectly aligns with your business. With insights honed from handpicking over 160 virtual assistants, Steve underscores the vitality of values-driven hiring and crafting an attention-grabbing job advert. Discover the art of spotlighting the candidate's gains by showcasing your company's mission and principles, thus infusing purpose into the role. Steve further unpack...
Aug 30, 2023•51 min•Ep. 136
🎙 Steve introduces the RED method, a simple yet powerful technique for documenting tasks in your business without taking up any extra time. By following the RED method, entrepreneurs can effectively delegate tasks and create robust systems for their businesses. KEY TAKEAWAYS 💡 The RED method is a simple and powerful technique for documenting tasks in your business without taking up extra time. 💡 The first step in the RED method is to hit record using a screen capture app, such as ScreenPal or...
Aug 23, 2023•32 min•Ep. 135
🎙 In this episode, Steve continues the conversation on the personal systemization plan and provides tips and tricks on how to effectively use that information in your business. He discusses the importance of prioritizing tasks using an impact effort matrix, which visually helps determine which tasks should be delegated or automated first. Steve also looks at how to use the personal systemization plan to create a task matrix, which provides total visibility and control over recurring tasks in yo...
Aug 16, 2023•19 min•Ep. 134
🎙 Steve begins his series by taking you through the methods he has developed over the past 20 years in systemising his businesses by explaining the nature of a Unified Operations System and how you can make a plan to drive your business toward success while freeing your own time. KEY TAKEAWAYS 💡 The first step is to detail your high-value work from your repetitive work that can be automated and delegated, how complicated that systemisation will be, and the benefits its completion will achieve....
Aug 09, 2023•17 min•Ep. 133
🎙 Steve talks about the current AI and automation techniques available, the lure of new applications and technology, and how they can distract you from getting your work done, getting your clients served and making your business successful. Your business still needs people and systems to function effectively. KEY TAKEAWAYS 💡 Despite the opportunities that automation can offer, many small businesses do not need to sacrifice the time needed in integration to the detriment of their core business....
Aug 02, 2023•23 min•Ep. 132
🎙 This episode details the real reasons why Key Performance Indicators (KPIs) are essential in your business, and they are probably not the reasons you would expect. Steve reveals his experiences with Key Performance Indicators (KPIs) and how he has decided to take action and put some sturdy and accessible measurables in place. KEY TAKEAWAYS 💡 It is challenging to celebrate successes when they are not made evident by tracking KPIs. 💡 If your staff are tracking their progress, they will be mot...
Jul 26, 2023•17 min•Ep. 131
🎙 Steve introduces a simple technique that will help you improve your staff's expertise and competence, bringing value back into your business while acknowledging that people make mistakes, can learn beyond them and ensure that they don’t happen again with your entire team. KEY TAKEAWAYS 💡 Turn your staff's weakness, failure or lack of understanding into a strength by having them create a short presentation about the subject or task to share everything they could need to know and learn with th...
Jul 19, 2023•11 min•Ep. 130
🎙 Pantelis Zirinis is the ultimate remote businessman. He spends most of his time sailing the oceans while maintaining a busy entrepreneurial lifestyle as CEO of It’s All Greek To Me , a restaurant and souvlaki bar serving authentic Greek food in Paddington, London. Steve and Pantelis talk about how even the most ‘brick and mortar’ of businesses can be run effectively, remotely. KEY TAKEAWAYS 💡 Pantelis works two days a week, during which he gets in touch with his 16-member team and deals with...
Jul 12, 2023•44 min•Ep. 129
🎙 Steve explains how you can achieve much-improved organisation, visibility and control over your business using a Task Management System correctly. How can we empower our team to consistently maintain and improve their tasks and create a culture of continual improvement using systemisation? Steve details the eight elements of the Task Board Management System to utilise to achieve this. KEY TAKEAWAYS 💡 The Task Board Management System comprises four daily and four weekly tasks that will help k...
Jul 06, 2023•24 min•Ep. 128
🎙 In this episode, Steve reveals why video is the number one productivity hack in his business and the seven compelling reasons why you should consider adopting it for your organisation too. Gain benefits in productivity, efficiency, time-saving, training, communication and marketing by embracing the advantages of video. KEY TAKEAWAYS 💡 Video can fully depict a task in as much detail as a live demonstration. When tackling problems, you can get far more information on a recording than you can w...
Jun 28, 2023•21 min•Ep. 127
🎙Find out three essential meetings to balance cadence, focus, length and discipline in meetings and also to be available for questions without opening yourself up to constant interruptions of your time. Using these methods you can build much more efficiency into the running of your business and increase the trust and teamwork of your staff. KEY TAKEAWAYS 💡The Daily Standup meeting is the hub of the business, it allows you to be able to know what your team is doing daily, help them with challen...
Jun 21, 2023•13 min•Ep. 126
🎙 Steve talks about AI meeting Note-Taking Apps and if they are worth investing in, their capabilities, and his first impressions of having used them regularly now for a few months. Steve has been using Read.ai but has also familiarised himself with Otto.ai, and today, he will be giving you an overview of these two apps. KEY TAKEAWAYS 💡 The Read.ai app records the live Zoom meeting included within the initial plan regardless of what device the meeting is being held on. Otto.ai does not have th...
Jun 14, 2023•11 min•Ep. 125
🎙 Many entrepreneurs struggle with the decision to use WordPress LMS (Learning Management System) or choose a standalone system. Steve details his decision and experiences so you can make a more informed choice if needed. KEY TAKEAWAYS 💡 Learning Management System (LMS) allow you to create and run online courses and consolidate all client-facing content. There are many available to choose from, ranging from complex and technical to simple and limited. 💡 Cost is a factor, and WordPress with a ...
Jun 07, 2023•18 min•Ep. 124
🎙 In this episode, Steve shares a huge milestone that he has just reached in his business. As business owners, we often feel that only we can provide the product that makes our business unique and have the expertise to pass on the wisdom to our clients that they need. The potential to upscale is limited as we are only a single unit. Steve has finally solved this problem by transforming his Virtual Assistant, JJ, into a Certified Trainer and is here to share how. KEY TAKEAWAYS 💡 The expansion o...
May 31, 2023•18 min•Ep. 123
🎙 Here’s one for the Mums and Dads on how to keep your kids safe from the more base content of the internet while they are glued to their electronic devices. Steve has some clever tips to ease your worries, whether they use Android or iOS devices like iPad or iPhones. KEY TAKEAWAYS 💡 On iPad, switch on Guided Access, available in Settings under Accessibility. This option will lock your child's access to the single app you allowed them to use and nothing else. 💡 YouTube Kids is an app and webs...
May 24, 2023•20 min•Ep. 122
🎙 Steve describes a process that anyone can use, including your Virtual Assistant, to allow you to emulate any marketing funnel, including any webpage, email and copywriting, without needing any technical or marketing expertise. It combines some cheeky tricks to simulate your favourite influencer’s methods, utilising groundbreaking, clever AI tools. KEY TAKEAWAYS 💡 Capture an entire landing page as a PDF using a browser plug-in called GoFullPage, allowing you to zoom in and out effectively and...
May 17, 2023•25 min•Ep. 121
🎙 Steve talks to author, CEO and Marketing Consultant Chantal Cornelius, who set up Appletree Marketing in 2000 and has helped hundreds of coaches, consultants and speakers grow their businesses. She has authored two books on marketing and business survival and is the Marketing Director and Vice President of the Professional Speaking Association (UK). She’s currently writing her third book about the emotions behind buying decisions. Steve and Chantal discuss her latest book, the emotional reaso...
May 10, 2023•46 min•Ep. 120
🎙 Steve shares his experience using an AI video editing app to repurpose his long-form podcast videos on Instagram, TikTok, Reels and other social media. Find out how Vidyo.ai fared when maximising the use of recorded media to create short clips. KEY TAKEAWAYS 💡 It has traditionally taken quite a lot of manual editing time to chop up a long video into usable short clips. 💡 Short clips are required for apps like TikTok and Reels as the run time permitted is curtailed to short 1 to 2-minute vid...
May 03, 2023•15 min•Ep. 119
🎙 In this episode, Steve interviews his long-time client Dr Rachael Coates, Surgeon, Entrepreneur, Author and Founder of UNA Nannies, to gain insight on making the most of your time by considering the way you work, who you work with and the systems you use. Rachael is a full-time Surgeon but also runs businesses parallel to this in property and healthcare and now a busy childcare sourcing agency, UNA Nannies. She talks to Steve about how she created her businesses, her development of UNA Nannie...
Apr 26, 2023•40 min•Ep. 118
🎙 In this episode, Steve explains why you should use a WhatsApp Business Account, what you need to know, and what mistakes to avoid when you get started. Many people use personal WhatsApp accounts and miss out on the advantages of WhatsApp Business. KEY TAKEAWAYS 💡 Using your personal WhatsApp account for business can get confusing and messy and appear unprofessional. 💡 To avoid sharing your personal phone number, create a new virtual number to set up your WhatsApp Business. This virtual numb...
Apr 19, 2023•17 min•Ep. 117
🎙 Steve Day’s guest today, Steve Bustin, is all about communication, from the stage, in the media and online. He is an award-winning professional speaker, named UK Speaker of the Year in 2015, a public speaking coach and a sought-after event emcee. Previously he ran a PR agency for 11 years after starting his career as a BBC TV & Radio news journalist. He's the author of two books, The Authority Guide to Presenting and Public Speaking and The Authority Guide to PR for Small Business. He has...
Apr 12, 2023•39 min•Ep. 116
🎙 Want to increase efficiency, organise yourself, gain more insight into your staff and what they do with increased visibility, and easily create a plan for setting up systems in your business? This episode highlights the incredible advantages of using a Task Manager to keep all aspects of your business under close accountability without succumbing to micro-management and hours of precious time lost by you. KEY TAKEAWAYS 💡 When creating task boards for our teams and business, we should also in...
Apr 05, 2023•22 min•Ep. 115
