Episode 31 - Mark Rowland - The new KPI - Measuring Happy Minutes, providing Happy Minutes

Mark is an Anglo-Aussie living in the US with his wife Danielle and two kids Jack and Emily.  Mark emigrated to Australia immediately after finishing his BSc in Management Science from the University of Manchester and started to work with PwC in Sydney.  He stayed with PwC for 10 years working in the Assurance, Corporate Finance and Consulting practices and gathered great experience working in 6 countries and 5 separate industries where he became interested in the underlying social systems in the different companies, industries and countries he was exposed to.  Mark left PwC when IBM acquired the consulting arm and became GM Strategy & Business Development within Coles Myer Limited (now Wesfarmers) where he remained for 4 years prior to becoming the Chief Executive Noodle of Wagamama in Australia.  At this time Mark had his first experience of executive coaching and it was so impactful that he decided to become a qualified coach himself and created his leadership style around coaching.  Mark then co-founded an e-commerce company in Sydney which was the first pure-play major shoe store in Australia which he exited in 2013 and relocated to the US to support Tony Hsieh’s Downtown Project in Las Vegas.  He is currently supporting the U.S. Air Force’s culture of innovation initiative called AFWERX working with the 670,000 men and women of the Air Force to increase the efficiency and effectiveness of grass roots innovation on base and also helping connect the Air Force with the private sector and academia. In this episode we discuss Mark's journey of self expression and self discovery across 4 countries as Mark determines that the key performance indicator that matters most to him is how many happy minutes fill his days and the days of those around him.