Survive

C-Store Center

This podcast is for convenience store sales associates looking to promote to assistant managers as well as for new assistant managers. This can be a tough role when you just get thrown into position. I will prepare you to survive in this role.

Last refreshed: August 23rd, 2025 at 1:14 AM ⓘ

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Episodes

Building Customer Rapport: A Guide for Convenience Store Assistant Managers

. In this episode of Survive, we will explore strategies to build rapport and trust with customers, identify opportunities for upselling and cross-selling, and discuss the ethical aspects of these sales techniques.

Oct 01, 2023•40 min•Ep. 8

Mastering Effective Communication for Convenience Store Assistant Managers

This episode will equip you with techniques for active listening, handling difficult interactions, and strategies for de-escalation.

Sep 24, 2023•32 min•Ep. 7

Understanding Customer Needs and Expectations in Retail: A Training Guide for Convenience Store Assistant Managers

This guide will explore customer expectations, common customer needs, and strategies for effectively empathizing with customers to meet those needs.

Sep 17, 2023•37 min•Ep. 6

Mastering Customer Service: The Cornerstone of Retail Success

In this episode, we'll explore the significance of customer service, the core components that make it outstanding, and practical scenarios to guide you through the dos and don'ts of customer interactions.

Sep 10, 2023•29 min•Ep. 5

Navigating Regulatory Compliance and Safety Protocols

In this episode, we'll delve into the intricacies of regulatory compliance and safety protocols, exploring their significance, common challenges, best practices, and the advantages of being well-versed in these areas.

Sep 03, 2023•58 min•Ep. 4

Inventory Management and Cash Handling

In this episode, we will delve into the intricacies of inventory management, ordering processes, cash handling procedures, and register operations.

Aug 27, 2023•32 min•Ep. 3

Mastering Convenience Store Operations: A Guide for Assistant Managers

In this episode, I'll introduce the topic of convenience store operations for assistant manager trainees and assistant managers.

Aug 20, 2023•37 min•Ep. 2

The Fool Didn't Know It Was Impossible, So He Did It.

In this episode, I talk about who I am, what C-Store Center is, who it is for, and how it is meant to work.

Aug 13, 2023•26 min•Ep. 1

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