Ep. 26: How to hire, onboard and retain a fast-growing remote team (Feat. Luis Pinto, Director of CX at Remote.com)
Episode description
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This week, we welcome Luis Pinto, Director of Customer Experience at Remote.com onto the show.
Remote has just raised a $150m Series B funding round and is growing exponentially. By the end of 2021, Luis alone will have added a further 60 customer success, customer service and CX professionals to his team.
In this episode, we deep dive into best practices for hiring, onboarding and retaining new team members. This is no easy task in normal times, but in a 100% remote company (like Remote.com) that's scaling quickly, the challenge is multiplied.
We'll hear all of Luis' learnings and how he's approaching the problem.
We cover:
- Interview skills and best practice
- Common mistakes managers make
- How to onboard new hires effectively (especially in a 100% remote company like Remote)
- Maintaining quality under pressure
- The keys to employee retention
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