SuccessAF Series 1 Episode #2 - What is Customer Success and Why Have A CS Function?
Oct 27, 2020•14 min•Season 1Ep. 2
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Customer Success is a new business function that is expanding its footprint within the software space. One of the challenges as a new business unit is to define its roles and responsibilities, whilst ensuring that the core tenets are not waivered.
In this episode, we hear from three other customer success professionals; Gerald, Olivia, and Rahul, about their definition of customer success, and how it brings value to the business.
For the best experience, listen in Metacast app for iOS or Android