Creating a Great Customer Experience with Ajay Kori of UrbanStems
Episode description
Ajay Kori is Co-Founder & Chairman of UrbanStems, a plant and flower delivery company that rewrote the book on what was traditionally a business with a reputation for a surprising number of dissatisfied customers.
He joins the latest episode of Subscriptions: Scaled podcast to talk with host Nick Fredrick about how UrbanStems has disrupted the flower delivery industry by building a business from the ground up with a laser focus on creating the best customer experience possible.
This meant starting from scratch building relationships with the growers, creating their own delivery system, and controlling the entire process from receiving the orders to making the deliveries.
Ajay is also transparent about the mistakes he has made along the way. He underestimated how powerful and popular subscriptions would be, not only for his business but also for many customers who appreciate sending or receiving flowers on a regular basis without having to go back to the site to re-order.
Tune into this episode of Subscriptions: Scaled to hear Ajay talk about all this and more at the link in the comments below. Don’t forget to rate, download, and subscribe to the show and share this episode with your network.
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