The Next Innovation in Experience is High Reliability
Jan 01, 2024•36 min
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Episode description
How does high reliability fit into patient experience? In this episode, host Steph Bayer speaks with Chrissy Daniels, Chief Experience Officer at Press Ganey, the world's leading Human Experience platform for healthcare. Chrissy talks about the power of transparency, the difference between the absence of complaints and the presence of trust-building behavior, and how highly reliable processes are key to patient experience.
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