Studies in Empathy: A Cleveland Clinic Podcast

Cleveland Clinic Patient Experience•my.clevelandclinic.org

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Last refreshed: June 30th, 2025 at 10:36 PM ⓘ

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Episodes

Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.

Sep 12, 2019•29 min

Are You Asking What Matters Most to Caregivers?

Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

Aug 07, 2019•32 min

Becoming a Conduit of a Patient Revolution

Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

Jul 08, 2019•31 min

It’s not my journey, how to be an effective empathic guide

How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.

Jun 06, 2019•27 min

Help me understand: Is it possible to be empathic and set boundaries?

What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower caregivers? Join us as Stephanie Bayer, JD, shares experiences and best practices in patient relations, complaints & grievances, and setting expectations with empathy.

May 06, 2019•37 min

Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah Rose, PhD lays out what years of research has taught us about what patients’ want and need from healthcare of the future.

Apr 05, 2019•23 min

Why is this so hard? Training seasoned clinicians in communication skills

Ever wonder how to bring clinicians to the table to discuss empathy and keep them there? Amy Windover, PhD shares insight and tips from a decade of training relationship-centered communication in healthcare. Join us as we dive into self-empathy, burnout, and words that can transform just about any conversation.

Mar 05, 2019•28 min

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