Strategy Café - Getting Crucial Conversations Right

In this Strategy Café - the fourth in the 'coping in a crisis' series, we focus on those difficult conversations that you'll no doubt be having to undertake as a leader during times of crisis. You might get emotional, put them off, or say the wrong thing and make things worse. The anxiety about having them is as bad as the conversation itself. Getting conversations right has never been more important than it is right now.