Interview from VIVE 2025 Conference - Christopher Cruttenden

Access to quality healthcare shouldn't depend on your zip code, yet for many underserved communities, barriers remain.

In this episode of Straight Out of Health IT, Christopher Kunney interviewed Christopher Cruttenden, CEO of Safety Net Connect (SNC), a company providing digital healthcare tools like eConsult to improve access to specialty care for underserved populations. SNC connects medical, behavioral, and social service providers to enhance equitable healthcare access. Cruttenden highlighted major challenges in providing equitable care, including medical and food deserts, time constraints for working families, and long wait times. He emphasized the burden on patients, especially those with chronic illnesses and other socioeconomic challenges.

Regarding technology's role, Cruttenden advocated for collaborative, patient-centered solutions integrated into healthcare workflows. He noted the importance of AI in supporting physicians, particularly through AI-assisted dictation, coding support, and quality assurance to enhance efficiency. By improving access to care, reducing ER visits, and enabling timely interventions through tools like eConsult, the cascading effect leads to better patient outcomes and system-wide savings. Cruttenden also discussed the concept of Return on Value (ROV) over traditional ROI in public health.

eConsult operates in regions like LA County, Colorado, and through partnerships with other providers. It facilitates remote consultations, allowing specialists to provide timely input, reducing wait times and preventing unnecessary specialist visits. Cruttenden expressed excitement about expanding the model to address Social Determinants of Health (SDOH) issues, such as smoking cessation and food insecurity. His advice for public health organizations is to embrace technology thoughtfully, focusing on its ability to improve access and patient outcomes rather than just its capabilities.

Tune in to explore how innovative digital tools are transforming healthcare access and improving outcomes for those who need it most!