A Customer-Driven Startup Success Story
Jan 28, 2025•26 min
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Episode description
There is no getting around the power of customer feedback in building a successful startup.
In this episode of Startup Success, we sit down with Luke Kim, founder and CEO of Liner, an AI-powered search tool revolutionizing the way researchers, students, and knowledge workers find reliable information. As a child during the dot-com boom, Luke dreamed of one day starting his own company. Right out of college, he turned his dream into reality by founding Liner, which is now one of the top AI search tools in the world.
Luke shares his incredible journey and highlights his team’s successful strategy for harnessing the power of customer feedback to build a highly engaged and passionate user base that drives growth organically.
We discuss:
Luke’s insights into building a 100% customer-centric team provide invaluable lessons for startup founders at any stage.
----Stay connected with our host, Kate Adams, here on LinkedIn!
In this episode of Startup Success, we sit down with Luke Kim, founder and CEO of Liner, an AI-powered search tool revolutionizing the way researchers, students, and knowledge workers find reliable information. As a child during the dot-com boom, Luke dreamed of one day starting his own company. Right out of college, he turned his dream into reality by founding Liner, which is now one of the top AI search tools in the world.
Luke shares his incredible journey and highlights his team’s successful strategy for harnessing the power of customer feedback to build a highly engaged and passionate user base that drives growth organically.
We discuss:
- How his team maintains a close connection to customer pain points and heavily relies on user feedback to drive product development
- Liner’s recent $22M Series B funding and their strategy for scaling globally
- Their quick pivot to AI search within a week of ChatGPT’s API original release
Luke’s insights into building a 100% customer-centric team provide invaluable lessons for startup founders at any stage.
----Stay connected with our host, Kate Adams, here on LinkedIn!
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