What Does it Take to be the Best of the Best?
Apr 17, 2023•27 min
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Episode description
Hear from the Best GBS and The Best Service Provider Impact Award Winners
SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise.
The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices.
At SSOW Orlando, Tesco Business Services took home the Impact Award for World's Best GBS, and Capgemini for Best Service provider.
In this episode, hear from two award winning companies on what it takes to be the best of the best. This episode covers:
- The winning ingredients for high-value service delivery
- What it takes to mature a service center
- The importance of continuous improvement as a culture and strategy for change
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