Placing people first in an organization’s culture

Christy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce productivity. With this in mind, SSONext sat down with Christy to probe a little deeper into what a people-centric culture looks like in practice. 

Key Areas Covered Include:

• Defining and measuring nebulous terms like employee engagement
• What does a healthy workforce look like? 
• How the modern workplace needs to change in order to prevent disengagement