Ep. 139: Michael Xiao, Blue Cross Blue Shield of Illinois

Michael Xiao starts this conversation a little off topic with Daoism. Or is it? As the conversation goes on, the philosophies behind Daoism get compared to the way humans navigate technology in an almost primal way. Programs like Facebook are designed to be addictive, giving those types of platforms a negative connotation. But at Blue Cross Blue Shield, where Michael works, their approach to AI is for the greater good. However, in order to move any legacy company in the direction of digital transformation, a mindset shift must take place. Michael details three different techniques for change management: process engineering, relationships, and changing the narrative around AI.