Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency - podcast episode cover

Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency

Speaking to Influence
Oct 01, 2024•26 min•Season 5Ep. 221
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Episode description

In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.

Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨

In this episode you will learn:

  • Understanding your audience is crucial for effective communication.
  • Tailoring your approach can lead to better results.
  • Mistakes are opportunities for growth and building trust.
  • Advocating for others can help unlock their potential.
  • Self-awareness is key to improving communication skills.
  • Simplicity can often lead to better solutions.
  • Personality assessments can enhance team dynamics.
  • Leaders should help find the right roles for their team members.
  • Developing tact can improve interpersonal relationships.

About Aundrea Mitchell

Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.

Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.

Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.

You can connect with Aundrea Mitchell in the following ways:

 

You can connect with Dr. Laura Sicola in the following ways:

See omnystudio.com/listener for privacy information.

 

See omnystudio.com/listener for privacy information.

Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency | Speaking to Influence podcast - Listen or read transcript on Metacast