SOR 949 Forecasting Returns
Mar 18, 20240
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Episode description
Lots of organizations really struggle with projecting returns. Big time. They often say the only data they have is the number of things sold in a month, versus the number of products returned. Really? So you have no idea which customer is returning the product? No idea when that customer purchased that product ... even just to confirm it was returned in the warranty period? Most organizations actually have the data ... it's all about sharing it.
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