301: Stop Wasting Money on Bad Communication – Celeste Headlee
Oct 02, 2025•54 min•Ep. 301
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Episode description
Bad communication costs businesses $37 billion a year, and chances are, it's costing you too.
Celeste Headlee is one of the most watched TED speakers ever and a global authority on conversations.
And today, she's going to show you how to save money by communicating better.
Plus: she exposes the bad advice you’ve been given by so-called experts.
Timestamps
00:00 The Cost of Poor Communication
01:19 The Inefficiency of Emails
04:03 Mastering the Art of Conversation
28:21 Switch vs. Support Responses in Conversations
29:34 The Impact of Technology on Communication
33:29 The Future of Communication and AI
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