Opposites Attract: 12 Phrasal Verb Pairs You Need to Master 💡↔️🙃 - Mastering "Either" & "Neither" – Usage & Pronunciation in British English - 🎙️ Your British Phone Voice Starts Here - Don’t Just Say "I’m Hungry" – Say It Like a Br

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Try recording yourself playing each role. Play it back and why not compare your version with mine on this week’s podcast episode.

Receptionist: "Good afternoon, Bright Solutions, Sarah speaking."

Caller: "Hi, I’m calling about my invoice."

Receptionist: "Of course—let me just pull up your details. Could I take your reference number?" (↑)

Caller: "It’s INV-4567."

Receptionist: "Thank you. I’ll check this now… Yes, I can see it here. I’ll email a copy straight over." (↓)

Caller: "Great, thanks!"

Receptionist: "You’re welcome. Is there anything else I can help with?" (↑)