Customer experience first with David G Ewing
Episode description
I am in conversation with David G Ewing, CEO of Motiv. In this first part of the conversation, David talks about:
- His initial days in Detroit, where he grew up
- Meeting the CEO of Oracle, Larry Ellison and how that influenced some of his later decisions in choosing the area of work
- When building solutions, how and why technology under the hood has to be invisible, while focusing primarily on the user experience
- Using the customer journey mapping technique to better understand customer experiences
- The importance of the team being empathetic to customers
Listen on!
I asked him about how he thinks some of the AI based approaches are likely to impact the customer experience.
The answer to that and a lot more interesting topics in the next part of our conversation - in the next episode.
Do not miss it.
David G. Ewing, CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude Engineering graduate, David's leadership has earned Motiv a spot on the Inc 5000 list. As president of The Entrepreneur's Association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son's robotics team.
More information about David can be found at his web site, https://www.davidqewinq.com ,
Motiv's website, https://motivcx.com or on Linked In at Linkedin.com/in/davidgewing