S3E1: Strategies to communicate effectively with culturally diverse clients

Building rapport and communicating effectively with clients from multicultural backgrounds will ensure a successful outcome when providing home care for that person.

Join Thana Roysmith from ECCQ’s Multicultural Advisory Service who presents a scenario where a care worker or support worker visits a client from a multicultural background. This episode offers some key considerations for care workers to assist them in providing quality care for their multicultural clients while also maintaining the standards, policies and procedures of their organisation.

Thank you to the guests and organisations that contributed to this episode.

Wanting to find out more? Check out these links:

• Little Book of Cultural Tips
• Multicultural Advisory Service Professional Development Flyer – Cultural Diversity Training
• The Translating and Interpreting Service
• Cultural Profiles: Italian, Indian, Latin American, Vietnamese
• SBS Cultural Atlas

If you would like further information about the Multicultural Advisory Service, please visit:

• https://eccq.com.au/aged-care/multicultural-advisory-service/

This season of SNACK has been produced by the Ethnic Communities’ Council of Queensland as part of the COTA Queensland Home Care Workforce Support Program which received grant funding from the Australian Government.

Produced by Martin Franklin at East Coast Studio

See omnystudio.com/listener for privacy information.