What's the Secret to Social Media Success? As part of our mission to support doctors in all aspects of their business, we’re thrilled to pass the Smile Doctors Off Mute Mic to non-clinical professionals who are creating serious awesomeness in their corners of the orthodontic industry. On this episode, Dr. Law welcomes Justin Chalender, Senior Manager of Social Media at Smile Doctors, for a candid conversation about connection, authenticity, and scalability in the social space. While serving at a...
Aug 05, 2025•35 min•Season 2025Ep. 12
What Does Success Have to Do With Intelligence? Dr. Dan Keith's life changed in 5 minutes. A hard-working collegiate athlete, every moment of Dan's life was spent working toward law school. It wasn't until a routine ortho visit on mom and dad's dime that he considered a career outside of a legal office. Enter: his local orthodontist. What started as a quick conversation with a man who barely knew him became a banner moment that defined the rest of his life and career. Now, he's on the Smile Doct...
Jul 01, 2025•49 min•Season 2025Ep. 11
What Do an Unshakable Wife, Savvy Cousin, and Trusted Business Partners Have to Do with Dr. Glenn Krieger’s Success? Glenn Krieger’s career has been defined by relationships. His wife, whose unflinching support and partnership encouraged him to return to orthodontic school at age 44. His cousin, whose background in private equity offered him confidence in the financial strength and bright future of the Smile Doctors organization prior to affiliation. His partner, Dr. Doug Shaw, with whom he shar...
Jun 04, 2025•54 min•Season 2025Ep. 10
How Does a People-First IT Leader Succeed in a Field That Values Sameness? As Chief Technology Officer for the world’s largest network of leading orthodontists, Jenni Doyle’s motto is “one size fits one.” Where most IT pros take a cookie-cutter approach to tech, Jenni and her team put people first. From writing her first computer program at age 12 to now leading as one of the few female CTOs, Jenni’s boundary-pushing mentality has shaped her vision for collaborative and relational IT. Tune in to...
May 13, 2025•48 min•Season 2025Ep. 9
Can Convenience and Clinical Excellence Coexist? It’s a story that will live in industry infamy: the rise and fall of some of the largest DIY aligner companies — and what about all those suffering patients? After meeting many who were lured in by compelling marketing and the promise of ultimate convenience, Dr. Zach Casagrande of Northern Virginia Orthodontics, the global leader in Invisalign® treatment, became dedicated to finding a safe way to serve patients desiring quick, cosmetic results. I...
Apr 22, 2025•48 min•Season 2025Ep. 8
What if Your First Job Out of Residency Didn’t Come With the Added Pressure of Feeling Like You Needed to Have It All Figured Out? Fresh out of residency, Dr. Andrew Syvertsen knew he wanted more than just a job — he wanted a career where he could lead, connect, and keep growing. But he also didn’t want to figure everything out on his own. On this episode of Smile Doctors Off Mute, Dr. Syvertsen joins Dr. Scott Law to talk about the challenges of launching a career in orthodontics — and how Smil...
Apr 15, 2025•1 hr 2 min•Season 2025Ep. 7
What's it Like to Be an "OG" Smile Doctor? As the very first orthodontist to join Smile Doctors, Dr. Dal Margeson went all-in on an unknown venture. Through years of sweat equity in Smalltown, USA, he earned the trust of his community and dental partners, and the distinction of being a forerunner in our industry-leading OSO. On this episode of the Smile Doctors Off Mute Podcast, Dr. Margeson joins Dr. Scott Law to chronicle the growth he’s seen in our organization since its inception and discuss...
Mar 18, 2025•42 min•Season 2025Ep. 6
What Does It Take to Go from Total Beginner to Industry Leader? On this episode of Smile Doctors: Off Mute , Dr. Scott Law sits down with Shelli McNabb, VP of Operations Excellence for Smile Doctors. Shelli’s journey into orthodontics wasn’t just unexpected — it was a complete pivot. She once dreamed of being a second-grade teacher, but life had other plans. As a single mom of four starting over in a new city, she needed a career fast. With no experience in the field, she took a chance on orthod...
Mar 06, 2025•42 min•Season 2025Ep. 5
Can You Boost Efficiency Without Sacrificing Care? Adopting Invisalign® in 1999 and growing to be two of the top providers in the world, Dr. Damon DeArment and Dr. Dan Lill are no strangers to new technologies. But it was when they coupled their passion for early-adoption with dynamic scheduling, two-phase treatment, and team-member buy-in that their clinical efficiency truly began to soar. The orthodontists behind Shenandoah Valley Orthodontics are proving that efficiency doesn’t equal cutting ...
Feb 19, 2025•50 min•Season 2025Ep. 4
Is it Possible to Thrive — Not Just Survive — Through Life’s Struggles? As a child who was bullied for her smile, Dr. Colby Cajero is a first-generation college student turned doctor who has dedicated her life to helping others find the healthiest, most confident versions of themselves. Although no one can anticipate life’s many curveballs, she is the picture of perseverance through them. After facing the adversity of losing her parents and battling breast cancer, Dr. Cajero has undergone a life...
Jan 15, 2025•47 min•Season 2025Ep. 2
Is Work-Life Balance a Real Thing? For Dr. Jacquee Schieck of Schieck Orthodontics in Northfield, Minnesota, living with purpose is not about doing everything ; it’s about focusing on the right things . As an orthodontist, a leader, a mother, and even a bassist and vocalist for the all-orthodontist band Relapse, Dr. Schieck knows firsthand how challenging it can be to juggle the demands of work, family, and personal passions. But over the years, she’s discovered that true balance doesn’t come fr...
Jan 15, 2025•1 hr 10 min•Season 2025Ep. 3
What Was Your Favorite Off-Mute Moment of 2024? That’s a wrap on 2024! On this special episode, we revisit interviews that shaped the first 9 months of Smile Doctors Off Mute, hosted by Dr. Scott Law. From clinical advancements and improving patient care to navigating practice management and professional growth, these highlights capture the heart of our podcast’s mission: creating a space for open, unscripted conversations that inspire and inform orthodontists at every stage of their careers. Ov...
Jan 01, 2025•36 min•Season 2025Ep. 1
How is Life as a Practicing Orthodontist Different from Residency? Dr. Jessica Itani is bringing big sister energy to orthodontics. A powerhouse associate with the world's leading Invisalign® provider, Dr. Itani was the youngest doctor to lecture at the 2024 Invisalign® Ortho Summit in Las Vegas — just 3.5 years after graduation. Now, she joins Dr. Law on the Smile Doctors Off Mute podcast to discuss lessons learned since jumping into her career. Through their engaging conversation, discover how...
Dec 18, 2024•34 min•Season 2024Ep. 13
What Happens When Two Orthodontists Meet at a Pivotal Moment in Their Careers? On this episode of Smile Doctors Off Mute, Dr. Scott Law chats with Dr. Jack Devereux and Dr. Phuong Nguyen — two orthodontists whose professional journeys collided, shaping their practice and paving the way for the next generation of doctors. From general dentistry and starting his own practice to taking over a partner’s practice during a health crisis, Jack faced a tidal wave of challenges early in his orthodontic c...
Dec 04, 2024•43 min•Season 2024Ep. 12
When Does Innovation Create More Problems than It Solves? As the moat around the one-size-fits-all treatment approach evaporates, it’s more important than ever to be an expert in many treatment modalities to serve just one patient. At the same time, perpetual innovation can sometimes feel like chaos. But when executed with precision and confidence, it can usher a practice into the future of our specialty. On this episode of the Smile Doctors Off Mute Podcast, self-proclaimed "ortho geek" Dr. Jep...
Nov 20, 2024•54 min•Season 2024Ep. 11
Can a clinic be more than just a treatment space? When Dr. Farah Kar transitioned from a background in art, architecture, and project management to orthodontics, she brought a unique vision that informed her approach to patient care and practice culture. For Dr. Kar, building an empowering, welcoming environment for both her patients and team isn’t just about aesthetics — it’s about intentionality, authenticity, and a commitment to human connection. On this episode of Smile Doctors Off Mute with...
Nov 06, 2024•46 min•Season 2024Ep. 10
Do OSOs Stifle Creativity? On this inspiring episode, we delve into the world of orthodontics with Dr. Amanda Gallagher, a trailblazing orthodontist in Baltimore, Maryland. Discover her incredible journey from her early aspirations in medicine to becoming a leader in her field, known for her unique practice that blends aesthetics, orthodontics, and exceptional patient care. Join us as Dr. Gallagher shares her insights on the importance of balancing routine practices with constant innovation to e...
Oct 15, 2024•49 min•Season 2024Ep. 9
Does Joining an OSO Solve Problems or Create New Ones? In 2018, Prairie View Orthodontics hit a plateau. Despite a thriving practice with a decades-long legacy in the community, they struggled to reach the next level of growth. When Dr. John Lippincott decided to affiliate with Smile Doctors, it seemed like the perfect solution — but the journey was anything but smooth. On this episode of Smile Doctors Off Mute, Dr. Lippincott reflects on the tough decisions, early challenges, and moments of dou...
Oct 01, 2024•39 min•Season 2024Ep. 8
What’s the Best Way to Build & Strengthen Relationships with Your Local Referring Dentists? Tune in for an inspirational episode in which special guest Dr. Shad Hanis explores the vital role of cultivating personal and professional relationships within your local dental community. Learn his secrets to handling what can be a highly competitive area for orthodontic practices and discover how he prioritizes personal connections over commercial transactions. This episode uncovers the significanc...
Sep 17, 2024•30 min•Season 2024Ep. 7
One of the most exciting times in the life of an orthodontist is graduating and finding your next opportunity. Will you start your career with a private practice, a big partnership, or potentially an OSO? For many residents, there's no one-size-fits-all approach. Each journey is unique — shaped by long-term and short-term goals. In this episode, we hear from Dr. Matt Roche, who joins us with a unique background, having transitioned from a career in customer service to the world of orthodontics. ...
Sep 03, 2024•37 min•Season 2024Ep. 6
How a New Orthodontist Can Own Their Future Dr. Josh Adcox joins Smile Doctors Off Mute to share the influential experiences and turning points along the way that shaped his unconventional career from aspiring snowboarder in Taylor, Arizona, to Clinical Director of Remote Care for Smile Doctors Orthodontics. Discover how a chance encounter in undergrad led to a trade between snowboard lessons and “free” braces, sparking Dr. Adcox's interest in and passion for dental care. Whether you’re a reside...
Aug 01, 2024•36 min•Season 2024Ep. 5
Can You be a Growth-Minded Orthodontist in this Tough Business Climate? Growing an orthodontic practice and launching a new location is an exhilarating endeavor. Whether you’re starting your first practice or your tenth, making it a success is vital for both the patients you care for and the rockstar team who supports you. In this episode, we sit down with Dr. Ben Fishbein, a board-certified orthodontist, Northwest Florida’s only Invisalign Diamond Plus provider, and the official smile provider ...
Jul 29, 2024•34 min•Season 2024Ep. 4
Should You Join an OSO? In this episode, Dr. Scott Law welcomes Dr. Ryan Hurley and Dr. Tonya Volk (along with their well-behaved canine, Trecker), a groundbreaking orthodontist couple who have revolutionized their practice since 2010. Their journey began when they first met during their orthodontic residency in Chicago, then moved on to merge two orthodontic practices in the city's northwestern suburbs. They candidly discuss the challenges, invaluable lessons, and significant growth they experi...
Jun 06, 2024•38 min•Season 2024Ep. 3
TIME TO BUST SOME OSO MYTHS In this episode of the Smile Doctors Off-Mute Podcast, we dive deep into the realm of dental support organizations (DSOs) and orthodontic support organizations (OSOs). Our special guest, Dr. Zach Casagrande of Northern Virginia Orthodontics, shares his journey of affiliating with the OSO Smile Doctors. He provides valuable advice to independent practitioners considering affiliation and guidance in navigating the process. The episode also charts Dr. Casagrande’s profes...
May 01, 2024•41 min•Season 2024Ep. 2
Welcome to the inaugural episode of the Smile Doctors Off-Mute Podcast with your host, Dr. Scott Law! In this episode, we delve into the inception story of Smile Doctors, the value we place on patient-centric care, and our mantra of putting "people first, teeth second". This podcast aims to provide valuable insights into the world of orthodontics, discussing a range of topics that are both clinical and business-related, drawing relevance to the current industry conditions. Dr. Law takes us back ...
Apr 29, 2024•7 min•Season 2024Ep. 1
