Conflict Resolution

Conflict is a natural part of life, but it doesn’t have to be negative. In this episode of the SMFM Podcast Series, Dr. Rachel Harrison sits down with Dr. Ngina Connors, OB/GYN Chair at Atrium Health and Vice Chair of SMFM’s Practice Management Committee, to explore strategies for effective conflict resolution.

They discuss the different types of conflict that arise in maternal-fetal medicine, from interpersonal disagreements to team dynamics on labor and delivery. Dr. Connors shares insights on fostering open dialogue, managing workplace conflicts, and approaching difficult conversations with patients and colleagues. They also provides practical techniques, including the power of active listening and the “7-second rule,” to help de-escalate tensions and build stronger, more collaborative teams.

Listen now and explore additional resources from SMFM at education.smfm.org.

Practice Management Virtual Course 

Click here for the full episode transcript.