#6 Des Traynor, Co-founder & CSO of Intercom | The surprising principles that built a €1B+ customer comms business

Today, we speak to Des Traynor of Intercom about problem selection, pricing, using principles to scale yourself as a leader, and maintaining alignment as an organisation grows. Des is one of the most succinct communicators in European tech. He didn't disappoint on the episode. Throughout it, you'll come across surprising, unique principles and heuristics that have helped Des propel Intercom into €1B+ business it is today.