Episode Notes Southwest Airlines took a major beating from a massive meltdown that resulted in it canceling more than 17,000 flights last holiday season. So it’s implementing substantial steps to prevent a repeat of that enormous fiasco, reports Edward Russell, editor of Airline Weekly, a Skift brand. Southwest said in a new report it’s focused on major improvements in three areas, most notably beefing up its winter weather operations. Chief Commercial Officer Andrew Watterson acknowledged at a ...
Apr 03, 2023•4 min
Episode Notes Remote work has grown exponentially in recent years, and speakers at the recent Skift Future of Lodging Forum in London believe it’s becoming further embedded in the hospitality industry, reports Corporate Travel Editor Matthew Parsons in this week’s Future of Work briefing. Parsons cited Airbnb as one company getting a boost from the rise in remote work. Global Head of Hosting Catherine Powell attributed its 60 percent jump in bookings from pre-Covid levels in part to the flexibil...
Mar 31, 2023•4 min
Episode Notes Hilton is looking at ways it can utilize the advances in artificial intelligence to adapt to travelers’ changing needs. So the company has been testing new features that will enable it to deeply personalize guest bookings and stays, reports Executive Editor Dennis Schaal. Chief Commercial Officer Chris Silcock said at the Skift Future of Lodging Forum in London on Wednesday that Hilton is testing out packages with features like pre-booked meals and parking. He told Senior Hospitali...
Mar 30, 2023•4 min
Episode Notes Hotel companies have gotten better in recent years at reporting their environmental performances amid their push to reduce carbon emissions. However, Skift Research’s latest report reveals hotel brands still have blind spots in their reporting, especially the performance of their franchised hotels. Skift Research investigated the environmental performance of the world’s six largest hotel companies. Senior Research Analyst Wouter Geerts writes all companies need to do a better job o...
Mar 29, 2023•3 min
Episode Notes Carnival Corporation is continuing to make enormous strides in its recovery from the pandemic. The company recorded its highest-ever booking volume for future sailings during the first quarter. That’s in large part due to its stellar performance in North America, writes Global Tourism Reporter Dawit Habtemariam. Carnival CEO Josh Weinstein said during its earnings call on Monday that North American booking volumes have exceeded 2019 levels during the last six months. He added the c...
Mar 28, 2023•4 min
Episode Notes Hotels have long said that they struggle to place women in executive roles, with women currently representing only 30 percent of leaders in the hospitality industry. So the hotel industry’s efforts to create paths for women to hold leadership positions is a long overdue step in reversing that gender imbalance, reports Contributor Carley Thornell. Although women account for more than half of travel and tourism workers worldwide, Thornell notes that gains for women in high level hote...
Mar 27, 2023•5 min
Good morning from Skift It’s Friday, March 24, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Office buildings worldwide have struggled to lure back workers who have opted for remote life turning instead to locations such as hotels and coffee shops. But in a new twist of irony, managers of those offices could get a boost from platforms working to connect them with companie...
Mar 24, 2023•4 min
Good morning from Skift It’s Thursday, March 23, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. When Skift asked Hilton how it’s updating its brands for a new era, it was expecting to hear mostly about color palettes and breakfast options. But the company instead said workforce satisfaction was the most important factor. Senior Hospitality Editor Sean O’Neill reports the c...
Mar 23, 2023•4 min
Good morning from Skift. It’s Wednesday, March 22. Here’s what you need to know about the business of travel today. Episode Notes Hotels are paying close attention to an increasingly influential set of travelers — Gen Z, or those born after 1996. This young generation is prompting hotels to rethink, and adopt, strategies that may even become permanent for guests across all their segments. So what steps have hotels been taking? Skift examines their marketing approaches in a deep dive by Senior Ho...
Mar 22, 2023•4 min
Good morning from Skift It’s Tuesday, March 21, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Luggage delays at airports have made travel chaotic for hundreds of thousands of flyers in recent years, and some experts believe the problem will only get worse with passenger numbers expected to surpass 2019 levels soon. So what are the main cases for those airline debacles? Tr...
Mar 21, 2023•4 min
Good morning from Skift For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. It’s Monday, March 20, 2023 And now, here’s what you need to know about the business of travel today. American Airlines has opted to withhold 40 percent of its airfares from traditional retail channels on April 3, infuriating travel agents who had vehemently argued the impending removal would hurt business travelers, reports Corporate Travel Editor Matthew Parsons. Parsons writes ...
Mar 20, 2023•4 min
Good morning from Skift. It’s Friday, March 17, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. The Asia-Pacific region’s travel rebound has gotten an enormous boost from China recently easing Covid-era restrictions. Skift Research’s newly released Travel Health Index for February reveals the region’s recovery has surpassed that of Europe. Research Analyst Saniya Zanpure re...
Mar 17, 2023•4 min
Good morning from Skift It’s Thursday, March 16, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Travel brands have increasingly emphasized their commitment to sustainability in recent years, including major hotel companies. So how are they faring in their quest to reduce greenhouse gas emissions? Skift Research addresses that topic in a new report analyzing hotel companies...
Mar 16, 2023•4 min
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Mar 15, 2023•5 min
Here’s what you need to know about the business of travel today.
Mar 14, 2023•4 min
Here’s what you need to know about the business of travel today.
Mar 13, 2023•4 min
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Mar 10, 2023•4 min
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Mar 09, 2023•4 min
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Mar 08, 2023•4 min
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Mar 07, 2023•4 min
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Mar 06, 2023•4 min
Here’s what you need to know about the business of travel today.
Mar 03, 2023•4 min
Here’s what you need to know about the business of travel today.
Mar 02, 2023•4 min
Here’s what you need to know about the business of travel today.
Mar 01, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 28, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 27, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 24, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 23, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 22, 2023•4 min
Here’s what you need to know about the business of travel today.
Feb 21, 2023•5 min
