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[$1.2B val] Pilot’s CEO, Waseem Daher; knowing where to stay in the weeds
Oct 12, 2022•20 min•Season 6Ep. 7
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Episode description
Founded in 2017, Pilot is a platform that offers bookkeeping, tax and CFO services for growing businesses. From a team of 10 to now 400, Pilot helps thousands of startups — crediting their speed, responsiveness and going above and beyond for customers as key to their growth.
We sat down with CEO & Co-Founder, Waseem Daher, who shared his biggest takeaways:
- Be ‘in the weeds’. Stay close to the delivery of your product or service and know what your customer base is up to.
- Engage with your customers. Talk to them to understand what they are thinking and feeling.
- Move fast and get things done. Pick up on common themes from sales calls or support tickets and quickly address them.
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